Network Engineer 1.19
About The Position
This position is for 24 months, with the option of extension, and is in Dover, DE. This will be an evolving position that will change as new technologies are implemented within the Enterprise Voice/Networking team. The role involves daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub, provisioning Webex software-based "Soft Phones" for customers, provisioning Webex Cloud-based "Desktop" phones, and provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes. The position also includes converting a Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud-Based WEBEX calling platform.
Requirements
- Experience performing Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.
- Experience with (MACD’s) Cisco Unity Voicemail.
- Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform.
- Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice.
- Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX)
- Programming/provisioning/decommissioning Cisco desk phones for customers.
- Experience with provisioning Cisco Jabber Soft Phones.
- Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers
Nice To Haves
- Cisco CCNA or CCNP certification
- Experience working within the Service Now ticketing system
Responsibilities
- Performing Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM)
- Performing Add/Move/Changes (MACD’s) Cisco Unity Voicemail
- Troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
- Troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice
- Performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express (UCCX)
- Programming/provisioning/decommissioning Cisco desk phones for customers
- Provisioning Cisco Jabber Soft Phones
- Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub
- Provisioning Webex software-based "Soft Phones" for customers
- Provisioning Webex Cloud-based "Desktop" phones
- Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
