Network Engineer - Highrise AI

Hut 8

6d•Hybrid

About The Position

Highrise AI is hiring Network Engineers to expand its AI Infrastructure Service Operations team. The role supports the performance and reliability of network infrastructure for HPC AI/ML workloads and serves as an escalation point for the frontline NOC. It combines expertise in switch fabric, storage networking, and WAN technologies with operational discipline, automation capability, and customer-facing skills. The position supports large-scale AI compute infrastructure across multiple sites. It requires travel to data centers for cluster commissioning, acceptance, and complex troubleshooting, as well as flexibility to assist with critical incidents or maintenance outside regular business hours. The role is hybrid or remote depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Highrise describes the opportunity as a chance to influence the performance, reliability, and production readiness of large-scale AI clusters, collaborate with experienced infrastructure engineers, and help define technical standards for a growing global AI infrastructure platform. Team members may work with peers from diverse backgrounds, propose products and initiatives to leadership, contribute in a meritocratic environment, and build professional connections across technology, energy, and infrastructure.

Requirements

College diploma or university degree in computer science, engineering, or a related field, and/or equivalent work experience.
At least 5 years of experience managing network infrastructure at scale in 24x7 environments.
At least 2 years of experience in modern private cloud stack environments.
Solid understanding of VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing.
Hands-on experience with scripting or programming languages for automation.
Familiarity with basic database concepts.
Strong analytical and problem-solving abilities, with high attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.
Strong customer-service orientation and willingness to help internal and external stakeholders.
Self-motivated and directed, with a bias toward ownership and outcomes.
Excellent written and verbal communication and strong interpersonal skills.
Ability to collaborate effectively with minimal supervision.
Continuous-improvement mindset, including proactively automating and eliminating operational toil.
Flexibility to assist with critical incidents or maintenance outside regular business hours.
Ability to travel to data centers for commissioning, acceptance, and complex troubleshooting.

Nice To Haves

Experience with automation and infrastructure-as-code tools.

Responsibilities

Support the frontline NOC during work hours and participate in a shared off-hours on-call rotation.
Respond rapidly to and resolve network faults in production infrastructure.
Lead incident management and drive preventive actions for network-related service impacts.
Work with NOC and SRE teams to continuously improve network observability and impact-mitigation tooling.
Work with Development teams to improve efficiency through task automation.
Create and maintain clear documentation, standards, and runbooks for production network infrastructure.
Drive automation to reduce operational toil and extend observability in network infrastructure.
Work directly with customers to understand how to support their use cases and improve reliability and performance.
Represent customer needs to product and platform teams so they can deliver needed services and features.
Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting.
Assist with critical incidents or maintenance activities outside regular business hours as needed.