Network Engineer

American Eagle Financial Credit Union Incorporated•East Hartford, CT

25d•$80,000 - $120,000•Hybrid

About The Position

We’re looking for a Network Engineer to be the backbone of our technology infrastructure, keeping our systems fast, secure, and always on. In this role, you’ll manage and support critical network systems, including VoIP, remote access, infrastructure, and security, across data centers nationwide and locations throughout Connecticut. You’ll research emerging technologies, recommend smart equipment investments, and lead the installation and configuration of new systems as we grow. From monitoring network reliability to safeguarding our infrastructure against evolving threats, you’ll play a key role in keeping the organization connected, protected, and future ready.

Requirements

Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members.
Demonstration of the ability to meet qualifications without an absolute focus on duration of experience.

Nice To Haves

Skilled Troubleshooter: Dives into complex network issues with curiosity. Whether it’s diagnosing infrastructure problems across multiple platforms or configuring a new system from scratch, enjoys the challenge of finding the root cause and getting things running smoothly.
Security-Minded: Understands that reliable networks and secure networks go hand in hand. Stays ahead of vulnerabilities, monitors systems proactively, and treats security as a daily habit rather than an afterthought.
Natural Communicator: Can translate technical jargon into plain language for non-technical teammates, and genuinely enjoys helping people. Whether supporting end users or collaborating with IT teams across locations, brings patience and customer-first mindset to every interaction.

Responsibilities

Performs configuration, installation, troubleshooting maintenance and repair of hardware and software related to: WAN and LAN equipment, VoIP, SIP, and Wireless network equipment.
Responsible for ensuring uptime of information technology (IT) delivery channels, which include Internet connection, Voice Response, LANs, WANs, Phone System, and servers, in accordance with published Service Level Agreements. Utilizes ITSM software for logging, forwarding, working, and closing tickets for all support cases.
Administer core network services including DNS, DHCP, E911, and remote connectivity solutions.
Assists with Patch management of network equipment and systems as assigned.
Implement, monitor, and maintain network security technologies, including firewalls, intrusion prevention/ intrusion detection systems, anti-malware solutions, and content filtering tools.
Support patch management activities and ensure compliance with information security standards and best practices.
Participate in business continuity, disaster recovery, backup, and recovery planning and testing activities.
Provide timely and professional technical support by responding to and resolving service requests through the IT service management platform.
Collaborate with internal teams and business partners to troubleshoot issues and ensure prompt resolution within established SLAs.
Ensures information security standards and processes are maintained; maintains the integrity of network security systems to ensure data is appropriately protected.
Provides “on-call” support on assigned nights & weekends.
Travel’s to AEFCU offices and data centers for network and security equipment maintence and support.
Assists with the planning, design, implementation configuration, and administration of security devices and/or solutions including Keyscan, IDIS, and Honeywell alarm systems.
Process badge access requests, user changes, and security-related system updates.
Assist with video surveillance reviews, security incident support, and physical security reporting requests.
Administer moves, adds and changes for user of IT systems, which include VPN access, MDM solutions, instant messaging, web conferences, badge and security.