This role involves performing maintenance and sustainment of existing networks, as well as identifying and correcting issues. The engineer will resolve routine network problems, operate network analyzers, WAN test equipment, and network simulators. Responsibilities include monitoring data or voice system networks for messages, alarms, or issues, activating scripts as needed, confirming the accuracy and severity of issues, and initiating resolutions. The engineer will troubleshoot problems using scripts and standard procedures, escalating when appropriate, and researching issues to determine if they can be resolved using predefined procedures. Basic issues will be resolved and documented. Communication of alarms, issues, and actions taken is essential. Scheduled maintenance routines will be executed, and network lines will be activated/deactivated according to schedules. This position involves first- and/or second-level problem determination and interfacing with users and/or network vendors, requiring the ability to follow detailed work instructions.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree