Network Engineer

AAC • Washington, DC

16d • Onsite

About The Position

Supports the daily operations of the agency’s network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of the Senior Network Engineer to ensure network availability and performance. Position requires on-site support 5 days per week, Monday through Friday.

Requirements

• Requires a bachelor’s degree in computer science, information technology, engineering, or a related field, plus 3+ years of relevant work experience in network support. Additional experience may be substituted for a degree.
• Experience with Cisco Routing and Switching: Strong working knowledge of Cisco IOS, StackWise cabling and logic, and EtherChannel troubleshooting.
• Experience with Firewalls: Basic understanding of Palo Alto firewalls and the ability to navigate and operate Panorama for monitoring purposes.
• Experience with Cloud and VPN: Familiarity with IPSec VPN concepts and connectivity to Microsoft Azure.
• Experience operating and troubleshooting Cisco Meraki wireless solutions.
• Troubleshooting: Demonstrated ability to diagnose Layer 1-7 issues, including cabling problems, IP conflicts, network loops, routing issues, and related network challenges.
• Must be available for weekend maintenance events and emergency outage support.
• Must be proactive, possess strong critical-thinking and problem-solving skills, and demonstrate a strong desire to learn while working independently and as part of a team.
• Candidates must demonstrate the ability to present ideas and reports clearly in English, both verbally and in writing.
• Pal Alto Experience required for eligibility for this position.

Nice To Haves

• Experience supporting a nationwide mid-sized Federal agency enterprise is a plus.
• CCNA certification is highly desired.
• Must obtain agency suitability clearance prior to the start date.

Responsibilities

• Support and maintain LAN/WAN, network devices, UPS systems, and environmental monitoring systems for the DC headquarters facility and 52 field offices.
• Install, configure, and troubleshoot network equipment, including Cisco routers, switches, Meraki wireless solutions, and Palo Alto firewall appliances.
• Support internet connectivity and Zscaler remote access services for users, LAN-to-LAN IPSec connections to partner networks, and dedicated WAN connections such as vendor-hosted sites and Microsoft ExpressRoute connections.
• Perform daily monitoring of network health using ManageEngine, OpManager, NetFlow, and Configuration Manager tools.
• Create and update SOPs and various configuration tracking documents on a regular basis.
• Handle routine network troubleshooting, including physical and logical connectivity issues, port configurations, and VLAN assignments. Coordinate with local teams and vendors to diagnose problems and restore services as needed.
• Monitor Palo Alto firewall logs to identify and report traffic anomalies.
• Troubleshoot WAN/MPLS circuit issues and open support tickets with ISPs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level