Network Engineer, Network Management

Deloitte • Tampa, FL

1d

About The Position

Deloitte Global is the engine of the Deloitte network, developing and leading global initiatives and delivering strategic programs and services across the organization. This Network Engineer role provides operational support to the Network Security Services team, focusing on the DDI and Remote Access VPN service that provides 24x7 VPN support to Deloitte member firms. The position works closely with Deloitte groups, customers, peers, and vendors to deliver reliable infrastructure and customer support across global locations and time zones.

The role requires strong communication skills and technical knowledge of enterprise IT operations, with an emphasis on highly available infrastructure and industry best practices. The engineer supports and monitors DDI and remote access VPN services, responds to incidents and alerts, performs policy changes and troubleshooting, maintains service documentation, and helps ensure systems remain available, reliable, and compliant with information security policies.

Requirements

• Bachelor's degree or college diploma in Computer Science, or equivalent industry experience.
• 3 to 5 years of experience.
• Knowledge of Palo Alto Prisma Access.
• Knowledge of remote access VPN technologies.
• Knowledge of BlueCat Integrity.
• Knowledge of DNS, DHCP, and IPAM technologies.
• Excellent written and verbal communication skills, including the ability to analyze complex ideas and communicate them to all levels of management.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice To Haves

• Knowledge of Infoblox, Microsoft DNS, and network protocols.
• Knowledge of cloud service providers.
• BlueCat Integrity Certified Associate (BICA).
• Infoblox NIOS DDI Certification.
• Palo Alto Foundational Level Certification.
• Cisco Certified Network Associate (CCNA).
• ITIL Foundation Certified.

Responsibilities

• Provide operational support for DDI and remote access VPN services across multiple platforms in Deloitte's global infrastructure.
• Monitor, operate, and manage VPN devices on a 24x7 basis.
• Respond first to monitored alerts, incidents, and issues.
• Monitor and troubleshoot Infoblox, BlueCat, and Palo Alto systems.
• Perform requested DDI and VPN policy changes, analysis, and cleanup.
• Provide customers with visibility and insights into activity and usage across platforms.
• Create and maintain network- and application-level documentation for the service environment.
• Track and evaluate vendor security alerts.
• Coordinate with firm and vendor resources to resolve availability, performance, and security incidents involving remote access VPN.
• Coordinate, triage, and troubleshoot activities with customers.
• Execute tasks according to established standards, procedures, and processes.
• Communicate and work effectively with customers and peers in different time zones and countries.
• Ensure DDI and Remote Access VPN systems are available and reliable.
• Respond to and manage service issues and problems.
• Maintain awareness of and comply with ISMS policies and guidelines.
• Report, pursue, communicate, and escalate breaches of information security or policy when needed.

Benefits

• Opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship.
• On-the-job learning experiences and formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level