Hypersaler DC Network Engineer (Plano - KS - NJ)

Ericsson•Overland Park, KS

1d•$125,000 - $163,800•Hybrid

About The Position

Ericsson is seeking a highly technical, customer-obsessed Data Center Transport / Hardware Engineer to help grow our installation, break/fix, and warehousing businesses. This role is a trusted advisor to customers—someone who understands their operational environments, constraints, and business goals even better than they do. By working directly on customer sites and in labs, you will identify opportunities, improve operational reliability, and influence how Ericsson services are delivered and expanded.

Requirements

Strong experience in data center hardware, transport, or network infrastructure engineering, ideally in large-scale or mission-critical environments.
Proven ability to lead or author MoPs, run complex operational scenarios, and support high-risk changes.
Deep understanding of installation, break/fix, and warehousing models in data center or telecom environments.
Demonstrated ability to diagnose and resolve complex technical issues, including serving as Tier 3 escalation support.
Exceptional customer-facing skills, with the ability to understand customer businesses, priorities, and pain points in depth.
Experience reviewing and validating BoMs, designs, and implementation plans.
Strong analytical and documentation skills using Microsoft software suite, with attention to detail and a bias for operational excellence
Ability to work independently in customer environments while influencing outcomes across multiple teams.
A consultative mindset, curiosity, and the confidence to challenge assumptions and recommend better ways of operating.

Responsibilities

Serve as a senior technical resource supporting Ericsson’s data center transport and hardware services, with a focus on installations, break/fix operations, and warehousing enablement.
Visit customer data centers, labs, and operational environments to assess current-state operations and identify opportunities for new sales wrt efficiency, reliability, and service growth.
Develop, review, and maintain detailed Methods of Procedure (MoPs) for installations, upgrades, migrations, and remediation activities.
Perform scenario planning and risk analysis to support complex operational changes, failure recovery, and customer escalations.
Review Bills of Materials (BoMs) for technical accuracy, completeness, and alignment with customer and operational requirements; recommend changes where needed.
Provide Tier 3 back-office technical support to field technicians, acting as an escalation point for complex hardware and transport issues.
Partner closely with technicians, project managers, delivery leads, and CFRs to ensure flawless execution of customer engagements.
Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson’s footprint.
Build deep, trusted relationships with customer stakeholders, becoming a go-to expert for both technical guidance and operational strategy.
Identify gaps, risks, and improvement opportunities in existing processes and proactively propose solutions.

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits for basic life insurance and basic accidental death and dismemberment coverage
Company credits for short-term and long-term disability coverage
Option to participate in Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs