We are seeking a Network Engineer or NOC Technician to join our team to provide network monitoring and network outage support to our U.S. Navy Customer. Work location will be split with some days at the Washington Navy Yard, DC and others at our office in Arlington, VA. Candidates must be able to work 12 hour shifts and have reliable transportation to make it in to work during inclement weather. Work hours are Wednesday-Friday 6:00 a.m. - 6:00 p.m. with a fourth day worked every other week. What will you do: Access switches, routers and firewall to investigate network outages, troubleshoot networking problems and perform other network engineering tasks. Working in a team environment and will be responsible for creating incident tickets, troubleshooting network related incidents, contacting site POCs for touch labor support, work with various circuit providers to obtain the status of repair for circuits and coordinate efforts to resolve network outages. Create and resolve incident cases using BMC Remedy ITSM. Gain exposure to a variety of technologies including enterprise radio, microwave back-hauls and wireless access points. Monitor and maintain a network supporting emergency services and first responders by helping to troubleshoot, analyze, and maintain network availability. Update customers and government representatives on network issues that are varied and range from simple to complex. Provide knowledge and technical assistance in the areas of installation, maintenance, and support of network infrastructure following established methodologies and processes. Perform root cause analysis, problem determination, and support of technical issues related to basic router/switch/firewall configurations, circuit outages and diverse routing protocols. Handle network issues through troubleshooting network infrastructure problems.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees