Network Engineer - Security expert

HPE•San Jose, CA

8d•Onsite

About The Position

HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building Networks for AI and AI for Networking. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents. In addition to performing Professional Services and Managed Services tasks, you will coach other engineers. You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States. Customer Solution Centers are made up of teams that provide remote (off-site) service. Technical teams' focus is to solve various WLAN, LAN/DC Switching, Routing, Security, NAC, SD-WAN, and other networking solutions that achieve our customers’ desired business outcomes.

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience.
7+ years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired.
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products).
Document and summarize research, findings, and action plans suitable for use in automated systems. Prior experience deploying Agentic AI preferred.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced networking troubleshooting skills.
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired.
Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage by other technicians and customers.
Ability to train peers and new agents on job-related material.
Ability to take full ownership for resolution with escalated customers.
Ability to initiate and lead technical action plans.
Lead or provide expertise to cross-functional teams or projects.
Exceptional depth of knowledge on one or more highly complex solutions.

Nice To Haves

Additional technical communication skills in Portuguese are highly desired.
Prior experience deploying Agentic AI preferred.
Knowledge of Cisco Systems or other similar vendor products desired.

Responsibilities

Ability to lead large, cross-divisional teams or projects.
Ability to act as a mentor, guide, and leader to other employees.
Ability to recommend, develop, and participate in developing strategy.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.
Proactively assist global peers to avoid or reduce problem occurrence.
Ability to act independently, as part of a team, or as a team leader and exercise independent judgment.
Ability to articulate clearly, recommend, and explain resolutions to external customers/clients.
Understand, utilize, and share knowledge of ITIL.
Manages their schedule to deliver multiple projects concurrently when needed.
Understands that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays.
Travels occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed.
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Reasonable expertise on many of the following will be prerequisites for success: Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP-IP, IPv4, IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN.