Network Engineer (IS Communications Specialist II) (Open and Promotional)

County of San Mateo•San Mateo, CA

6d•Onsite

About The Position

The Technology Services Department seeks a qualified Network Engineer - IS Communication Specialist II. This position is responsible for the design, configuration, maintenance, and fault isolation of the County enterprise network, including network security, routing, switching, wireless LAN, WAN, VOIP, Virtual Private Networking, testing, and repairing network infrastructure. This individual may exercise technical and functional direction over lower-level staff and may also provide training on a project basis. The ideal candidate will have proficiency and experience with advanced network infrastructure engineering, configuration, installation, and maintenance methods and techniques, management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP), IP traffic redistribution and route filtering, VPN setup and troubleshooting including IPSec and GRE, application of ACL’s and VLAN Configuration Management, Aruba Wireless managed environment including Clearpass, Airwave and Controller(s), configuring and building an industry standard network monitoring and alert system (SolarWinds experience is desirable), and technical writing and diagraming skills for producing use case documentation and standard operating procedures. The ideal candidate will also have knowledge of Arista switching environment, Arista CloudVision, HPE/Aruba switching and routing experience, SDWAN technology with Silver Peak experience ideal, Cradlepoint and Cradlepoint NetCloud Manager, Aruba Wireless managed environment, Firewalls including Cisco ASA, Palo Alto, or both, F5 or competing/compatible load balancing technologies, Network Security design, UPS connectivity & installation, power and power distribution supporting network appliance, cloud datacenter support experience, DNS, DHCP and an understanding of IPAM, and Solarwinds or other network management platforms. The position will require the individual to participate in an on-call capacity after working hours.

Requirements

Completion of coursework and/or training in information systems, computer science, or related field.
Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to network.
Some positions may require possession of, or ability to obtain, a valid California Driver's License.
Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.
Techniques and methods of system implementation and monitoring.
Troubleshooting and installation techniques.
Principles and procedures of record keeping.
Customer service and telephone techniques.
Modern office practices, methods, computer equipment and applications related to the work.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
Perform basic technical support functions for assigned systems; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
Identify, troubleshoot, and resolve basic system problems and perform minor repairs.
Setup equipment and install and configure software.
Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
Respond to and effectively prioritize a high volume of phone calls and other requests for service.
Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Organize, maintain, and update records systems.
Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact and prudence within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Advanced system infrastructure configuration methods and techniques.
Techniques and methods of system evaluation, implementation, and documentation.
Troubleshooting, configuration, and installation techniques.
The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
Identify and repair equipment, hardware, and software problems.
Train staff on system and equipment usage.
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
Establish and maintain a variety of filing, record keeping, and tracking systems.
Organize own work, set priorities, and meet critical time deadlines.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Nice To Haves

SolarWinds experience is desirable.
Arista switching environment.
Arista CloudVision.
HPE/Aruba switching and routing experience.
SDWAN technology with Silver Peak experience ideal.
Cradlepoint and Cradlepoint NetCloud Manager.
Aruba Wireless managed environment.
Firewalls including Cisco ASA, Palo Alto, or both.
F5 or competing/compatible load balancing technologies.
Network Security design.
UPS connectivity & installation.
Power and power distribution supporting network appliance.
Cloud datacenter support experience.
DNS, DHCP and an understanding of IPAM.
Solarwinds or other network management platforms.

Responsibilities

Defines, assists in design, and implements system infrastructure and solutions.
Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunications, wireless, and network systems in person, over the phone, or remotely; diagnoses system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
Implement new systems, programs, and hardware and software upgrades.
Implements, maintains, and enforces policies and procedures for telecommunications, and network administration.
Responds to inquiries from other departmental staff and documents and communicates problem resolutions.
Confers with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
Maintains hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
Assists in coordinating activities with other information services department staff.
May serve as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
Installs, configures, and maintains systems.
Monitors and evaluates overall system performance.
Performs related duties as assigned.