Network Engineer, Intermediate

University of Miami•Coral Gables, FL

2d•Onsite

About The Position

The University of Miami’s UMIT Department has an exciting opportunity for a full-time Network Engineer, Intermediate to work onsite in Coral Gables, Florida. The Network Engineer, Intermediate serves as a troubleshooter on complex local and wide area networks and Voice/VoIP network problems. Additionally, the incumbent provides server hardware, operating system, and virtual hypervisor expertise to the team. An employee in this position installs and manages network communication equipment according to written and graphic specifications.

Requirements

Bachelor’s Degree in relevant field.
Minimum 3 years of relevant experience.
Skill in collecting, organizing, and analyzing data.
Ability to recognize, analyze, and solve a variety of problems.
Ability to exercise sound judgment in making critical decisions.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Performs moderately complex configuration and maintenance of multi-protocols enterprise network equipment, supporting University data, and optical network.
Coordinates implementation and testing of changes to the network hardware, circuits, and software.
Designs, implements, and maintains voice over IP solutions.
Configures and troubleshoots data network routers and switches.
Utilizes test equipment and network management components in the analysis and correction of technical problems.
Performs first line problem resolution for network hardware and services.
Assists in maintaining documentation of hardware and software.
Monitors network performance levels and ensures network availability is maintained.
Provides primary support for hardware used on the local area network, metropolitan area network (TLS), and wide area network.
Answers questions to problems related to network services and provides guidance and direction to customers.
Identifies and diagnoses moderately complex problems and factors affecting network performance.
Alerts supervisor or more experienced technicians of network failures or degradation and performs corrective action.
Monitors network performance using available software tools and monitoring hardware.
Maintains network support databases.
Submits documentation on diagnosis and correction of troubles.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Assists in maintaining the University of Miami’s networking infrastructure, including Voice over IP (VoIP) and legacy voice resources on multiple campus and remote sites.
Serves as troubleshooter on Local and Wide Area Network problems (including VoIP).
Analyzes, evaluates, and makes recommendation regarding new technology and trends to solve corporate needs.
Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software.
Assists other Network Engineers and Network Architects with day to day tasks.
Assists in maintaining the University’s connections to regional, national and international networks and off-campus computing resources.
Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support.
Actively monitors network performance levels and ensures up-time is maintained.
Primary emphasis is for support of the network and voice infrastructure.
Identifies and diagnoses moderately complex problems and factors affecting performance.
Alerts supervisor and/or senior engineer of network or voice failure/degradation and performs corrective action.
Monitors systems and advises management of problems and resolutions, including providing applicable voice networking statistics.
Provides resolution to problems reported with any network or voice system; 24 hours a day, 7 days a week (as assigned on a rotational basis) using the tools and resources available within the department.
Is on-call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a week (as assigned on a rotational basis).
Submits documentation on diagnosis and correction of troubles.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.