Network Engineer III - Optical

Zayo Group

9d•$90,000 - $118,600

About The Position

The Network Engineer III is responsible for designing, link engineering, and implementing capacity on the existing DWDM network. The role coordinates with internal order management personnel and other teams on capacity fulfillment progress and is accountable for meeting or exceeding daily and weekly performance targets. The position supports design planning, record creation, and capacity fulfillment across U.S. and Canadian networks, and works with Project Managers to deliver customer service requirements. It designs and implements DWDM wave circuit solutions according to network architecture standards and anticipated network and customer growth, and creates Engineering Design Packages for Operations personnel. The engineer reviews capacity requests, tracks customer commitments and deadlines, supports field operations in resolving provisioning problems, and provides timely progress updates to project managers and leadership. The role also forecasts and maintains budgets, obtains vendor quotes, orders and allocates equipment, and prepares installation scopes of work. It requires managing workload and priorities, addressing obstacles in order flow, participating in operations projects, supporting escalations, and staying current with technology and network solutions.

Requirements

Ability to meet inflexible deadlines, perform multiple non-predictive tasks, and handle customer conflict to a successful resolution.
Excellent verbal and written communication skills.
Working knowledge of optical systems and signal-flow designs through fixed- or flex-grid networks using ROADM technology.
Experience using Microsoft Office or Google programs and project management software.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions in controlled situations, including dealing with some abstract and mostly concrete variables.
Bachelor’s degree in a technical discipline, or equivalent education, training, and/or experience.
At least five years of telecommunications and/or data networking experience.
Optical link engineering experience and working knowledge of Infinera, Ciena, and Nokia DWDM platforms.
Experience with the Metasolv/M6 database.

Nice To Haves

Familiarity with optical systems from Fuji, Adva, Ciena, Cisco, Infinera, and Nokia.
Familiarity with Salesforce, ServiceNow, Sitetracker, or equivalent systems.
Familiarity with telecommunications inventory systems such as Metasolv.
Familiarity with Microsoft Office or Google programs, particularly Visio and Excel or equivalents.

Responsibilities

Design, plan, document, and fulfill capacity across the U.S. and Canadian networks.
Work with Project Managers to deliver service requirements to customers.
Design DWDM networks in accordance with Network Architecture standards and anticipated network and customer growth.
Implement DWDM wave circuit designs for the core network as needed.
Create Engineering Design Packages that Operations personnel can understand and use.
Provide timely updates to project managers and leadership about service deliverables and due dates.
Review capacity requests for accuracy and clarify design-related issues with the responsible departments.
Maintain customer commitments and deadlines in Zayo’s Salesforce or successor database.
Support field operations in resolving provisioning problems and review technical data to identify potential issues.
Open, forecast, and maintain budgets based on service commitments.
Obtain quotes from optical vendors, order equipment, move equipment from inventory to the field, and write installation scopes of work.
Work effectively with internal customers and resolve customer conflicts.
Manage workload, identify critical issues, and prioritize items requiring daily completion.
Address obstacles and roadblocks in order flow to meet required due dates.
Participate in operations-related projects as needed.
Support the manager during customer or network escalations as requested.
Stay abreast of technology and network solutions and cross-train when needed.
Perform other related duties or projects assigned by management.