Participates in the development of enterprise-level direction and strategy applicable to the network (on-prem/cloud) infrastructure. Researches and evaluates current and emerging technologies and methodologies, and makes recommendations for technology initiatives to meet Hopper network needs. Analyzes capacity and forecasts growth requirements while monitoring technology and industry trends, and works closely with technology stakeholders to evaluate the uses of emerging technology to meet long-term business and operating strategy. Participates and leads in the evaluation of new technologies to determine their functionality, consistent with Hopper technology standards, interoperability, reliability, and availability, supportability, and expected return on investment. Recommends hardware, software, and communication media upgrades and enhancements to meet long-term needs. Participates in lifecycle replacement planning. Serves as primary administrator for a large, complex, multi-segment, wired and wireless network infrastructure, including Firewall, Switches, and Access Points and internet connections. Designs, develops, installs, integrates, and maintains the infrastructure incorporating multiple technologies, components, protocols, and vendor products and systems. Establishes network standards, including naming conventions and address protocols. Utilizes a variety of software and tools to monitor and analyze network traffic and capacity utilization to achieve optimal performance and availability. Analyzes data to identify and resolve reasons for communications bottlenecks. Provides advanced engineer direction and guidance, and manages network upgrades and conversions. Develops and recommends network contingency and disaster recovery plans. Develops specifications for network hardware, software, and cabling upgrades and enhancements. Participates with IT Leadership to evaluate and recommend network and systems hardware and software. Develops and recommends cabling and connectivity standards, uses, and levels. Evaluates and recommends software, tools, and utilities to aid in monitoring and managing network performance and security. Develops and maintains network documentation and reference tools. Performs advanced troubleshooting on network hardware, software, and connectivity problems. Performs second/third-tier problem resolution. Troubleshoots second/third level technical support and systems administration tasks as escalated by Help Desk and partner teams. Configures, implements, maintains, and supports network hardware and software, and network management tools. Involved in strategic planning, disaster recovery, and redundancy. Provides detailed project management documentation for all major projects and strategic plans.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree