Network Engineer II

Astreya•Dallas, TX

21h•Onsite

About The Position

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. Scope: Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope. Receives general instructions on routine work and detailed instructions on new projects. This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts. ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.

Requirements

Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications.
Builds productive internal and external working relationships.
Exercises judgment within defined procedures and practices to determine appropriate action.
Familiarity with content delivery networks and internet peering strategies.
Understanding of server hardware technologies relative to content delivery performance and capacity.
CCNA or equivalent.

Responsibilities

Serving as the first point of defense for all network-related incidents, providing 24x7 network support for production and corporate network.
Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.
Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration.
Deliver customer-centric support through multiple communication channels.
Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies.
Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints.
Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend).
Troubleshooting network issues and outages.
Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure.
Handle multiple vendor switch on various servers in dealing with hardware/software issues.
Handle traffic, and any queries raised by ISP/Partners.
Provide support for any incidents such as input errors, CRC, RMA etc.
Work directly with ISP/Vendors on fixing any issues related to network.
Other duties as required.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law