Network Engineer - II
Ampcus Inc.•Richardson, TX
•Onsite
About The Position
This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.
Requirements
- Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
- Strong customer service/vendor management experience.
- Willingness to work rotating shifts including occasional weekends and holidays.
- Ability to obtain government security clearance.
- Technically aligned associate degree or bachelor’s Degree.
- One or more years of related work experience.
Nice To Haves
- Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end.
- Working knowledge of Cisco Broadsoft/Broadworks.
- Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, AudioCodes).
- Working knowledge of Sonus switches and associated network components.
- Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).
- Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).
Responsibilities
- Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
- Process telephone number ports and verify completion.
- Complete new telephone number activations.
- Complete service/TN migrations between different VoIP products.
- Complete the removal of system translations associated with service disconnects.
- Lead customer and vendor activation conference bridges.
- Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
- Perform collaborative service installation and troubleshooting activities with peer work groups.
- Drive escalations with the appropriate internal/external teams for resolution.
- Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
- Document detailed notes in applicable engineering systems/applications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
