Network Engineer I

Acadia Healthcare • Franklin, TN

23h • Onsite

About The Position

Under general direction, the Network Engineer I manages the purchase, installation, and support of network communications, including LAN/WAN systems. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Assists with large scale systems projects through vendor comparison and cost studies. Provides work leadership and training to support teams. Requires knowledge of LAN/WAN systems, networks, and applications. Provides direction, information and recommendations regarding network configurations and installations.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum 1+ years demonstrated experience in an independent role supporting LAN/WAN environments
• General understanding of TCP/IP. Understanding of the differences between switching and routing
• Familiarity with the OSI model and differences between layers
• Ability to escalate and involve other resources as required to provide support per Acadia Healthcare IT Service Level Agreements
• Ability to think quickly and respond effectively to high-visibility situations
• Ability to train, explain and impart knowledge to others
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

Responsibilities

• Establishes networking environment by implementing system configurations; directing system installation; defining, documenting, and enforcing system standards
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; proactively addressing network optimization needs
• Troubleshooting malfunctions of network hardware and software applications to resolve operational issues and restore services
• Administration of systems and servers related to the network infrastructure to ensure availability of services
• Maintain and support Acadia Healthcare’s multi-site network operations
• Coordinate repairs and technical support for network services and systems
• Secures network system by establishing and enforcing policies; defining and monitoring access
• Accomplishes information systems and organization mission by completing related results as needed
• Reporting network operational status by gathering and prioritizing information
• Serve as a mentor to Field Support and Core Infrastructure staff
• Maintain current documentation of Acadia Healthcare’s network architecture and systems
• Maintain a thorough understanding of networking and security technology platforms. (DNS, Security, IP Routing, HTTP, VPM, Wireless, Email Routing, etc.)
• Monitor and report on network performance against IT’s Service Level Agreements
• Research and oversee implementation of new technologies
• Support 24X7 operations as needed for network infrastructure after hours & weekend
• Respond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAs
• Execute Acadia Healthcare IT’s incident management processes to properly triage, resolve and/or route issues to the appropriate IT resource for support or escalation
• Collaborate with all team members, across IT towers and third parties to ensure expedient problem resolution, deliver to project objectives, attend meetings as required, and perform other duties of a similar nature or level
• Write routine reports and correspondence, and email
• Communicate in an effective and professional manner to individual users, groups of users, and other Acadia Healthcare employees
• Keep updated on new technology and industry trends and attend appropriate certification courses to maintain proficiency
• Performs other tasks as assigned
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance

Benefits

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees