Network Engagement Coordinator

Feed Nova Scotia•Dartmouth, NS

4d•CA$52,993 - CA$62,345•Onsite

About The Position

At Feed Nova Scotia, we have a vision of a province where everyone has the ability to choose and access the food they want and need. We believe this can be achieved through a variety of methods including immediate and emergency food support, the exploration of innovative solutions to food insecurity, and advocacy for long-term change. While more food is not the solution to food insecurity, people still need support today. Not only do we collect and distribute more than six million pounds of food each year to a network of over 130 food banks, meal programs, and shelters, but we also support these members as they work the front lines of food insecurity. Together, along with other community organizations, we’re also working to discover new methods of combatting food insecurity and advocating for a better tomorrow. No one should have to rely on charity to meet their most basic needs. We believe a food-secure Nova Scotia—where all Nova Scotians have fair, dignified, and reliable access to food—is possible. As a member of the Network, Programs and Partnership Team, a Network Engagement Coordinator plays a critical role in fostering effective relationships and communication between Feed Nova Scotia and its member agencies. At its core, the Network Engagement Coordinator is the administrative and communications backbone of the department as well as providing project coordination support while fostering strong relationships and engagement with Feed Nova Scotia's member organizations.

Requirements

Post-secondary education in a relevant field such as community development, nonprofit management, communications, administration, social services, or a combination of equivalent education and experience.
Minimum two-year post-secondary diploma or certificate in a relevant field, or equivalent education and experience.
Minimum of 3–5 years of experience in relationship management, member/client service, community engagement, program coordination, or a related role.
Experience working with nonprofit, community-based, or volunteer-led organizations.
Strong administrative and coordination skills, including the ability to manage multiple tasks, timelines, meetings, records, and follow-ups.
Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and tactfully with diverse audiences.
Demonstrated ability to build and maintain positive working relationships while balancing service excellence, expectations, boundaries, and organizational priorities.
Strong attention to detail, organization, time management, and follow-through.
Sound judgment, discretion, and ability to handle confidential or sensitive information appropriately.
Strong problem-solving skills, including the ability to respond to challenging inquiries with empathy, professionalism, and a values-aligned approach.
Proficiency with Microsoft Outlook, Word, and Excel, and comfort learning and using information management systems.

Nice To Haves

Degree considered an asset.
Knowledge of food bank operations, food security organizations, or community food programs.
Familiarity with Feed Nova Scotia programs, operations, member agencies, or broader network structures.
Experience coordinating meetings, events, site visits, travel, transportation, or regional engagement activities.
Experience supporting communications such as newsletters, bulletins, contact lists, or member updates.
Experience with Airtable or similar database/project management tools.

Responsibilities

Serve as a primary point of contact for many member inquiries, responding directly where appropriate and redirecting to other Feed Nova Scotia staff as needed.
Maintain working knowledge of member-facing programs, services, initiatives, expectations, and recommended best practices.
Participate in provincial counterparts’ meetings and learning opportunities to understand other membership structures, best practices, initiatives, and approaches.
Provide straight forward advisory support to members on operational, client service, administrative, and other topics, drawing on Feed Nova Scotia standards, values, and objectives; while escalating or redirecting more complex or sensitive matters to other staff or manager as appropriate.
Coordinate with internal staff to respond to member and non-member requests for support and membership.
Coordinate and communicate annual membership renewals, including preparing materials, sending packages, supporting submissions, tracking responses, and coordinating follow-ups.
Collaborate with relevant staff to collect, maintain, and share accurate member profile information.
Maintain and share membership information, including communicating important member changes internally and with 211 as appropriate.
Develop and coordinate timely member communications about programs, services, events, opportunities, and organizational expectations.
Coordinate the bi-weekly e-bulletin, maintain and update contact lists, and follow up with non-openers as appropriate.
Monitor member engagement, conduct outreach to less engaged members, and support relationship-building across the network.
Identify communication gaps or barriers and recommend improvements to strengthen member engagement.
Create opportunities to highlight, and appreciate member efforts, including volunteer and member recognition
Maintains Network Programs & Services content on the Feed Nova Scotia website, ensuring regular review and providing updated content to the Philanthropy & Engagement team that manages the website
Manages the Member Resource Library and related processes, coordinates cross-teams and with Philanthropy & Engagement that manages the website.
Lead logistics planning, coordination, and communications for regional meetings and other member meetings, both online and in person.
Support planning, coordination, and communications for Day of Sharing
Support coordination and communications for Communities of Practice, knowledge exchanges, and other network learning opportunities.
Coordinate member visits including scheduling and travel logistics, prepare and provide member briefs to attendees, maintain records of visits, and ensure follow-up actions are tracked.
Supports the coordination and management of department project timelines, documentation, meeting logistics, action tracking, and communications for departmental initiatives.
Provide administrative and communications support across Network Programs and Services projects and network initiatives.
Supports the Manager of Network Programs and Services with support in coordinating team meetings and activities, action & project tracking, and reporting departmental KPIs for dashboards
Support administrative and communications activities related to funding, allocations, and other member-facing processes.
Apply strong organization, attention to detail, adaptability, teamwork, and customer-service-oriented communication in all responsibilities.