Network Director, Menopause & Labs Management

Progyny, Inc.•New York, NY

1d•$139,000 - $145,000•Hybrid

About The Position

As Director, Menopause & Labs Network Management, you will lead a high-performing team responsible for building, maintaining, and optimizing Progyny’s best-in-class network of menopause providers and laboratory partners. This role reports to the Vice President, Network Management.

Requirements

10+ years of strategic, consultative account management or provider/client success experience in healthcare, employer benefits, or insurance.
10+ years of people leadership experience, ideally within women’s health or adjacent specialty areas.
Demonstrated success in managing senior executive relationships and delivering consultative value in healthcare environments.
Strong negotiation, collaboration, communication, and follow-through skills.
Exceptional ability to frame, position, and present information to drive stakeholder decision-making.
Advanced project management capabilities, including goal setting, execution, and stakeholder accountability.
Strong business and financial acumen, with proven analytical and problem-solving skills.
Experience operating successfully within a high-growth, dynamic organization.
Willingness to travel up to 20% for client and company engagement.
Candidates must be based in the United States.
Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

Develop and execute contracting strategies in partnership with Progyny leadership, guiding negotiations that balance provider partnership, operational requirements, financial performance, and client needs.
Oversee the full provider contract lifecycle, including renewals, amendments, maintenance, and updates required to support client benefit changes and evolving business priorities.
Cultivate and maintain senior-level provider and laboratory partner relationships, serving as a visible, credible representative of Progyny in the provider market.
Lead strategic provider and laboratory partner recruitment to expand access, strengthen network quality, and ensure alignment with Progyny’s inclusion criteria and performance expectations.
Improve contracting efficiency and consistency by identifying process enhancements, standardizing practices, and partnering on systems improvements.
Deliver clear operational and executive-level reporting on network development, contracting progress, provider performance, risks, and opportunities.
Build trusted, consultative relationships with provider organizations and laboratory partners, including senior decision-makers at local, regional, and national levels.
Collaborate cross-functionally with business development, client account management, strategy and analytics, member and provider services, finance, accounting, marketing, and communications to advance enterprise priorities.
Define and operationalize account management goals, success metrics, service standards, and operating rhythms that drive sustained network value and accountability.
Increase account management effectiveness through scalable processes, consistent playbooks, improved data visibility, and continuous optimization.
Represent Progyny as a strategic partner and thought leader with providers, employers, industry partners, and external forums.
Oversee reporting and insights related to provider account management activities, relationship health, issue resolution, and value creation.
Partner with marketing and communications to shape conference strategy, budget planning, external engagement, and provider-facing messaging.
Build, develop, and lead a diverse, high-performing Provider Account Management team.
Collaborate with Product Development to represent provider and business needs, supporting the expansion of Progyny’s service portfolio.
Ensure operational readiness and scalability of new and existing products through active participation in development and provider integration.
Provide regular updates to leadership on strategic initiatives, product evolution, and growth opportunities.
Partner cross-functionally to evaluate product feasibility and ensure alignment with internal and external stakeholder needs.
Work closely with digital and credentialing teams to advance data automation and establish reliable sources of truth.

Benefits

Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office