Network & Desk Technician

Marriott•National Harbor, MD

33d•Onsite

About The Position

This position involves educating users on procedures for securing Personal Identifiable Information (PII), training users in the proper use of hardware or software, and developing training materials. The role also includes troubleshooting and repairing technical problems related to computer hardware, software, internet access, and peripheral equipment. Additionally, the technician will provide technical guidance and recommendations to resolve business problems, analyze and implement process improvements, and consult with users, management, vendors, and technicians to assess computing needs and system requirements. The role also involves analyzing and providing recommendations for new or revised software products. Employees are expected to follow all company policies and procedures, protect company assets, and address guests' service needs in a professional, positive, and timely manner. This includes speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and assisting management in training, motivating, and mentoring employees. The technician will serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process, handling sensitive issues with tact, respect, diplomacy, and confidentiality. Compliance with quality assurance expectations and standards is required, including monitoring the performance of others. The role involves entering and locating work-related information using computers and/or point of sale systems. Physical requirements include standing, sitting, or walking for extended periods, and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by Supervisors.

Requirements

Ability to educate users regarding procedures for securing Personal Identifiable Information (PII).
Ability to train or instruct users in the proper use of hardware or software.
Ability to develop training materials and procedures related to the proper use of hardware and software.
Ability to troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment.
Ability to provide technical guidance and recommendations to resolve business problems.
Ability to analyze, recommend, and implement process improvements.
Ability to consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Ability to analyze and provide recommendations for new or revised software products.
Ability to follow all company policies and procedures; protect company assets.
Ability to address guests' service needs in a professional, positive, and timely manner.
Ability to speak with others using clear and professional language; prepare and review written documents accurately and completely.
Ability to assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Ability to handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Ability to comply with quality assurance expectations and standards.
Ability to monitor the performance of others to ensure adherence to quality expectations and standards.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Educate users regarding procedures for securing Personal Identifiable Information (PII).
Train or instruct users in the proper use of hardware or software.
Develop training materials and procedures related to the proper use of hardware and software.
Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment.
Provide technical guidance and recommendations to resolve business problems.
Analyze, recommend, and implement process improvements.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Analyze and provide recommendations for new or revised software products.
Follow all company policies and procedures; protect company assets.
Address guests' service needs in a professional, positive, and timely manner.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Comply with quality assurance expectations and standards.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.