Network Deployment Technician, DCC Communities

Amazon • Hamlet, NC

3d • $30 - $54 • Onsite

About The Position

AWS is looking for a Network Deployment Technician to join its growing team within infrastructure operations. The role involves working with minimum supervision in a dynamic environment to drive the stability and sustainability of next-generation networks and assist in the development of innovative ways to automate and scale the network. The position's responsibilities include scaling support of several data center locations and day-to-day assistance with capacity management. The technician will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. This role leverages experience supporting large-scale, enterprise-class networks, as well as network implementation and troubleshooting. The Network Deployment Technician will work in a fast-paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deployment Technicians establish and follow best practices and refine operational procedures. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensures customer access to innovation. The team works on challenging problems with thousands of variables impacting the supply chain and collaborates with people across AWS to deliver high standards for safety and security while providing infinite capacity at the lowest possible cost. The culture is inclusive, welcoming bold ideas and empowering employees to own them to completion.

Requirements

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair
• Do you have reliable private transportation?
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Traveling within and outside of regional work area is required.
• You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Nice To Haves

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Data center experience Industry standard certifications (CompTIA, CCENT, Network+)
• Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participating in the migration, basic configuration and rollout of new or upgraded hardware
• Providing the first level networking devices to serve our customer racks entails various tasks (the name of the game is efficiency): You will track network rack intake and delivery; work with various onsite teams to request for rack space, power, and cooling for network racks. And then partner with network engineers to ensure all configurations are ready. You'll also be working on link and device troubleshooting within a certain Service-Level Agreement
• Console builds (and room builds) that are really exciting. You'll be exposed to more teams whose goal is to provide more space and capacity for customer racks.
• Work with ID-Scaling peers to build higher-level networking devices.
• Deliver networking devices that serve customer racks with a focus on efficiency. This includes tracking rack intake and delivery, coordinating with onsite teams for space, power, and cooling, partnering with engineers to ensure configurations are ready, and troubleshooting links and devices within SLA.
• Collaborate cross-functionally to support new data hall capacity, expanding network space for customer racks.
• Deploy aggregation and backbone-layer networking devices.
• Configure and turn up network devices—switches, optical transport equipment, and cabling—ensuring each component meets AWS's rigorous quality and security standards.
• Work closely with design, capacity planning, and operations teams to deliver network infrastructure on time and at scale.
• Transform network designs into production-ready infrastructure, enabling AWS to expand its global network reliably and rapidly.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level