Network Delivery Manager

Ericsson•Ottawa, ON

2d•CA$136,000 - CA$178,500•Onsite

About The Position

Ericsson is looking for a Network Delivery Manager (NDM) to join our Ottawa-based team. In this senior, customer-facing delivery leadership role, you will own end-to-end delivery of network software and feature outcomes across major North American CSP accounts — from pre-GA trials and prototypes through general availability, rollout, maintenance, and back-mapping. You will serve as the bridge between Ericsson's R&D teams and end customers, translating technical output into safe, efficient live-network deployments. This role operates on a quarterly release cadence and is central to ensuring that planned network changes land correctly and deliver clear customer value.

Requirements

Demonstrated program management discipline — the ability to plan, track, and drive complex deliveries independently
Strong customer-facing leadership with experience managing senior stakeholder relationships
Ability to simplify and communicate complex technical concepts clearly to diverse audiences
Technical breadth in RAN/network software — comfortable engaging with and challenging technical data, without needing to be a deep technical expert
Familiarity with AI tools and a curiosity for adopting new technologies
Comfort navigating ambiguity and managing unknowns; self-driven with an end-to-end ownership mindset
Experience with escalation management and the ability to de-escalate high-pressure situations
Availability for on-call support during release windows; occasional travel may be required

Responsibilities

Lead end-to-end delivery of quarterly software releases independently into customer networks
Act as the primary R&D voice to the customer, owning all customer communication and managing release scope
Handle escalations and drive de-escalation across KPI impacts, network crashes, and customer queries
Use dashboards and analytics tools (e.g., OPM / CX Network Analytics) to monitor performance, quality KPIs, and delivery health
Apply AI tools as an integral part of day-to-day delivery work
Manage risk and "First Time Right" principles on network changes, including back-mapping, correction releases, and prototype activations
Collaborate with internal stakeholders (Customer Engagement Managers, Market Area Managers) and external customers including AT&T, Verizon, T-Mobile, Rogers, and Bell

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Group Retirement & Savings Program with an automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
3 personal days
10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs
Opportunity for an annual bonus