Network Copier Installer

Marco Technologies•Evansville, IN

3d•Onsite

About The Position

The Network Copier Installer / Trainer – Delivery Specialist is responsible for delivering, installing, configuring, and connecting network copiers, printers, and multifunction devices at client locations. This role ensures equipment is fully operational within the client’s environment and provides hands-on training to end users to promote efficiency and satisfaction. This position plays a key role in delivering high-quality service and creating a seamless customer experience through technical expertise, clear communication, and professional on-site support.

Requirements

Basic networking knowledge (IP addressing, driver installation, connectivity troubleshooting)
Ability to install, configure, and test hardware and software in client environments
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to train users with varying technical skill levels
Strong attention to detail and documentation accuracy
Ability to work independently and manage time effectively in a field-based role
Physical ability to lift and move equipment safely and perform installation activities

Nice To Haves

Technical certification or associate degree in IT, networking, or related field preferred
Previous experience in copier installation, field service, IT support, or related technical role preferred
Experience working with networked devices and client environments is a plus

Responsibilities

Deliver and install network copiers, printers, and multifunction devices at customer locations
Configure network connectivity, including installation of print drivers and scanning software
Connect equipment to client workstations and servers and ensure compatibility with existing systems
Perform firmware updates, rebuild operating systems, and configure print controllers as needed
Test all device functionality to confirm proper operation prior to leaving the client site
Troubleshoot installation and connectivity issues to minimize downtime and ensure successful setup
Provide end-user training on device functionality, including copy, print, and scan features
Maintain a high level of customer satisfaction through clear communication and professional service
Accurately complete installation documentation, including capturing customer signatures and time entry
Maintain compliance with service and administrative procedures in a timely manner
Support additional operational tasks such as equipment handling, delivery preparation, or warehouse activities when needed
Perform all work in a safe manner, including loading, unloading, and transporting equipment
Complete post-installation paperwork, including required service and asset tracking documentation
Attend departmental and company meetings as required
Provide backup support to helpdesk or other technical teams as needed
Assist with operational support functions, including setup or distribution activities
Perform other duties as assigned