Network Controller (Secret)

Federal Staffing Solutions Inc.

1d•Onsite

About The Position

We are looking for a Network Controller to work in Scott AFB, IL supporting our client. This role involves creating and optimizing tickets, triaging and managing ticket queues, and analyzing network-event data to identify and predict potential faults. The Network Controller will be responsible for incident correlation, fault analysis, and designing corrective-action plans. They will also engineer network restoration and service-reroute strategies to maintain SLA compliance, provide continuous analytical oversight for mission-critical network operations, and offer Tier 1/Tier 2 support. Additionally, the role includes providing situational awareness to leadership, evaluating training and tools, and escalating incidents as needed. The Network Controller will serve as a technical authority, providing guidance on network architecture, routing, and performance optimization, and will resolve complex issues across multiple domains. Proficiency in various network devices and technologies is expected.

Requirements

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Nice To Haves

Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC, inside or outside plant experience.
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program

Responsibilities

Create and optimize tickets utilizing Remedy.
Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern.
Analyze network-event data and element-management telemetry to identify patterns and predict potential faults.
Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents.
Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
Support all customers to include providing global situational awareness support.
Design and implement corrective-action plans to remediate and prevent recurrence of network element faults.
Engineer network restoration and service-reroute strategies to maintain SLA compliance.
Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Provide continuous analytical oversight and engineering support for mission-critical network operations including and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.
Serve as a technical authority, providing analytical guidance on network architecture, routing, and performance optimization.
Provide advanced level technical support of the DISN customer.
Independently works on projects or assignments for future operations within O&M and impacting the DISN.
Resolve multi-layer complex issues that cross several NOC or domain within O&M.