Network Control Center Operator I

Allied Universal • Middletown, CT

8d

About The Position

Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.

Requirements

• High School Graduate or equivalent required.
• Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
• Strong data entry skills and proficient with Microsoft Word, Excel & Access.
• An acceptable equivalent combination of education and experience will be considered.
• Must have strong customer service and interpersonal skills
• Possess strong attention to detail
• Proven ability to execute multiple tasks efficiently and effectively
• Ability to be flexible and handle change in a dynamic operations center environment
• Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.
• Should possess good customer service abilities along with refined grammar skills.
• The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.

Nice To Haves

• 2-year college degree preferred.

Responsibilities

• Monitoring of customer’s wide variety of networks
• Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
• Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
• Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
• Perform subscriber radio control functions as needed
• Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
• Initiate disaster recovery phone reroutes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED