Network Control Center (NCC) Shift Supervisor

ORBCOMM•Sterling, VA

11d•$95,000 - $102,000•Onsite

About The Position

At ORBCOMM, we power the world's most critical IoT and satellite communications networks, delivering reliable connectivity to customers across transportation, maritime, heavy equipment, and industrial markets. As the Network Control Center (NCC) Shift Supervisor, you'll lead our overnight operations team responsible for monitoring, maintaining, and responding to events affecting ORBCOMM's global satellite and network infrastructure. You'll provide technical leadership during your shift while ensuring operational continuity, incident response, and exceptional service availability for customers around the world. This role is based out of our Sterling, VA office and is full-time onsite. As a member of our 24x7 operations organization, this position is assigned to the night shift, providing leadership and operational oversight during overnight hours.

Requirements

5+ years of experience in Network Operations, Network Control Center, Technical Operations, Satellite Operations, Telecommunications, or a related technical environment.
Strong understanding of network monitoring, incident management, and operational support processes.
Experience working within a 24x7 operations environment.
Familiarity with IP networking, Linux, Windows Server, satellite communications, or telecommunications infrastructure.
Experience with network monitoring and ticketing platforms.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to lead during critical incidents and prioritize multiple activities simultaneously.
Willingness to work a permanent overnight shift.
Leverage AI-enabled tools and automation to support daily tasks and productivity.
Commitment to continuous learning in digital and AI literacy.

Nice To Haves

Previous experience leading or mentoring technical operations teams preferred.

Responsibilities

Lead and supervise the Network Control Center team during assigned overnight shifts.
Coordinate daily shift activities to ensure continuous monitoring and operational coverage.
Provide technical guidance, coaching, and support to Network Control Center Analysts.
Ensure effective shift handoffs and communication between incoming and outgoing teams.
Oversee real-time monitoring of ORBCOMM's satellite communications infrastructure, networks, and supporting systems.
Lead incident response activities, ensuring timely identification, escalation, and resolution of service-impacting events.
Coordinate with Engineering, Network Operations, Customer Support, and Product teams during major incidents.
Ensure incidents are documented accurately and resolved in accordance with established operational procedures and service level objectives.
Monitor system availability, network performance, alarms, and operational health across ORBCOMM's global infrastructure.
Review operational metrics and identify opportunities to improve efficiency, reliability, and service quality.
Ensure adherence to operational procedures, change management practices, and compliance requirements.
Support continuous improvement initiatives that strengthen Network Control Center operations.
Coach, mentor, and develop Network Control Center personnel to strengthen technical capabilities and operational readiness.
Assist with onboarding and training of new team members.
Promote a culture of accountability, collaboration, continuous learning, and customer focus.
Provide performance feedback and support employee development initiatives.
Partner with Network Engineering, Infrastructure, Customer Support, Product Management, and other operational teams to maintain service reliability.
Participate in post-incident reviews and contribute to root cause analysis and corrective action planning.
Communicate operational status, risks, and critical events to leadership and stakeholders.
Support planned maintenance activities and network upgrades occurring during overnight maintenance windows.