Network & Computer Systems Administrator, Level 1
ViaPlus by VINCI Highways•Atlanta, GA
•Onsite
About The Position
The Network and Computer Systems Administrator, Level 1, provides frontline technical support and assists with the administration, configuration, maintenance, and documentation of end-user computing systems, Microsoft 365 services, hardware, software, and related IT assets. Responsibilities include, but are not limited to, the duties listed below. The order of the duties does not indicate priority or the percentage of time dedicated to each task.
Requirements
- Strong technical aptitude with the ability to learn quickly, follow established standards, and apply new information effectively.
- Excellent attention to detail, follow-through, analytical thinking, and problem-solving skills.
- Professional, courteous, and customer-focused communication style with a strong commitment to service.
- Ability to work effectively in a fast-paced environment with shifting priorities and varied assignments.
Nice To Haves
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- 1–2 years of experience in desktop support, help desk support, or a similar IT support role preferred.
Responsibilities
- Manage Help Desk requests and provide frontline support for end-user computing issues.
- Install, configure, troubleshoot, repair, and upgrade Windows desktops, laptops, printers, and other end-user equipment in accordance with current corporate standards.
- Install, configure, and maintain approved end-user software, including new releases, system upgrades, patches, and fixes.
- Administer Microsoft 365 services and provide support for Microsoft Teams.
- Monitor system backups and assist with system recovery testing activities.
- Perform routine system checks and document findings, issues, and follow-up actions as needed.
- Support and maintain IT policies and procedures in alignment with company standards and applicable compliance requirements.
- Submit purchase order requisitions for equipment and related IT needs as requested.
- Manage and maintain IT inventory by accurately tracking hardware and software assets, updating records in a timely manner, and maintaining supporting documentation.
- Participate in after-hours, on-call, or weekend support as business needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
