NASA Network / Cable Plant Technician

TCS•Greenbelt, MD

1d•Onsite

About The Position

TCS is searching for a Network / Cable Plant Technician with strong inside and outside plant experience to support our NASA customer at NASA's GSFC campus during an amazing period in NASA�s history. The network supports NASA�s Artemis Program and the Mars Exploration Program, among many, many others. TCS specializes in the areas of network engineering and architecture. The chosen candidate will be part of a team that will provide ample growth opportunities.

Requirements

High School with 4 or more years of relevant experience
3+ years of cable plant experience working with fiber optic, copper, and category cabling.
1+ years� experience troubleshooting complex routing and switching issues, configuring switches, routers, network appliances and WAN devices.
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills
Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

Nice To Haves

DoD Clearance
BICSI Certification
CCNA or other Networking Certification
Organized and detail-oriented
Strong leadership skills
Self-motivated/ self-directing
Strong collaboration, prioritization, and adaptability skills required.
Relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior management)
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Responsibilities

Installing, supporting, and/or maintaining communication circuits
Reconciliation of any outstanding help desk tickets (up to & including desk side visits to verify system configurations & test network jacks).
Resolve wired/wireless network outages, authentication/latency issues, Cisco/Juniper switch configuration & installation, OS upgrades on routers/switches, wireless site surveys, wireless network design, IP address administration, network jack activations, network documentation (Visio).
Duties also include routine maintenance downtimes in which legacy network hardware is removed from telco. closets & new switches are configured/installed & patch cables are dressed in.
Performing technical analyses of hardware and transmission facilities using various diagnostic tools in support of efficient network operations
Identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software.
Utilizing existing knowledge while building additional knowledge of the company, client, and processes
Resolving work orders for Cable Plant, Network, and VOIP issues.
Solving a range of straightforward problems
Analyzing possible solutions using standard procedures
Completing work with a moderate level of guidance and direction
Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
Positively impacting quality of own work and the work of others on the team
Working within guidelines and policies
Explaining information to others in straight forward manner