Network Architect

Visium Resources•Sanford, FL

26d•Onsite

About The Position

Visium Resources is recruiting a Network Architect for a contract-to-direct-hire opportunity expected to be onsite in Sanford, Florida. The role designs, engineers, and coordinates the implementation of Information Technology systems architecture, emphasizing network, wireless, voice, security, and video technologies. It serves as a technical expert and escalation point for other IT teams and supports firewalls, network topology, device management, asset tracking, and Cisco Catalyst Center. The Network Architect handles customer requests for technology services and repairs by documenting, prioritizing, resolving, or escalating them to appropriate IT resources. The role maintains network health using best practices, provides excellent customer service, and builds strong relationships with customers and colleagues. It also supports IT projects, evaluates emerging technologies, and helps other departments configure, install, and integrate equipment. After-hours technical support may be required as necessary; employees may be assigned alternate duties during emergencies.

Requirements

Bachelor's degree in an associated field.
Five years of experience in Information Technology systems analysis and design.
Extensive knowledge of IT system design, analysis, and operation.
Extensive knowledge of operating characteristics, capabilities, limitations, and interoperability across data, voice, wireless, security, server, application, and storage networks.
Experience with methods, tools, and techniques for diverse IT support in multi-platform networked environments.
Experience managing multi-team IT projects affecting the public, county staff, and elected officials.
In-depth experience configuring and managing Cisco switches, routers, and wireless equipment in a wide area network environment.
Ability to evaluate and diagnose operational and system deficiencies and develop solutions that maintain uninterrupted service.
Ability to recognize, diagnose, and resolve IT networking problems and recommend efficiency improvements.
Ability to communicate effectively with team members, customers, citizens, executive leadership, and elected officials.
Ability to evaluate situations and exercise sound judgment in decision-making.
Ability to work independently, maintain accurate and detailed records, and organize data to produce desired outputs.
Ability to work in a dynamic environment and respond to changing goals, priorities, and needs.
Ability to learn new concepts quickly and resolve complex technical problems effectively.
Excellent oral and written communication skills, with the ability to organize and prioritize tasks successfully.
Experience with Cisco Catalyst Center.
Experience with SolarWinds or a similar network monitoring tool.
Experience with ServiceNow or another ticketing system.
Experience with documentation, equipment inventory, records management, and knowledgebase contributions.
Experience providing enhanced customer service and effective de-escalation.
Experience with Cisco switches, routers, and wireless equipment.
Network troubleshooting experience, including OSPF, BGP, and multicast.
Experience administering Call Manager and Unity systems at the operating-system level.
Experience with Cisco Webex.
Must be able to provide authorized network access and handle customer support requests.

Nice To Haves

Experience and/or certifications in Cisco networking and voice.
Experience with Check Point and Palo Alto firewalls.
Experience with server and storage technologies.
Experience with Microsoft environments.
Project management experience.
Cisco CCNA certification preferred.
Firewall experience is a bonus.

Responsibilities

Design, engineer, and coordinate integration of network protocols, switches, and network, voice, wireless, security, and SolarWinds technologies.
Configure, troubleshoot, maintain, and monitor network, voice, wireless, and firewall technologies.
Serve as project manager on IT projects and ensure resources are used effectively to support customer needs.
Provide technical and professional support, guidance, and training to other IT teams.
Evaluate emerging technologies and match them with organizational needs.
Liaise on special projects, including helping other departments with equipment configuration, installation, and interoperability.
Monitor systems and processes to identify efficiencies and improve architectural design, planning, and implementation.
Prioritize and manage incidents and service requests, including monitoring ticket workflows in accordance with SLAs.
Receive, evaluate, and prioritize technology-related requests from users by telephone, work order, email, or in person.
Provide authorized network access privileges to appropriate staff.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Document issues and resolutions, and maintain installation, operations, and configuration procedures.
Monitor systems daily and verify the integrity and availability of hardware, software, operating systems, and firmware.
Advise management when situations may require additional support or escalation.
Communicate request and incident status to customers while providing excellent customer service.
Maintain accurate inventory, asset information, and other records in accordance with department policies and procedures.
Lead, facilitate, or participate in IT-related projects as directed.
Provide technical support after normal business hours as necessary.
Perform alternate duties during emergencies if required as essential personnel.