Network Application Engineer

IDIS Americas•Coppell, TX

10d•Onsite

About The Position

The Network Application Engineer is a senior technical role specializing in video surveillance and access control hardware, software, and cloud infrastructure. This position involves designing, setting up, and troubleshooting robust network applications and cloud service solutions. The engineer will provide high-level technical support for system integration, conduct complex failure analysis, and drive the technical evolution of the company's product ecosystem to support business growth.

Requirements

Bachelor's degree (BA) from a four year college or university; or over two years of related experience and/or training: or an equivalent combination of education and experience.
Ability to write technical reports and procedure manuals, and effectively present information in English.
Microsoft Office Suite, Email.
Valid driver’s license with a clean driving record.

Nice To Haves

Experience with network system integration and management is preferred.
Experience in setting up, operating, and supporting cloud systems is preferred.
Experience with video surveillance systems is preferred.
Experience with Credlepoint and NCM(NetCloud Manager) is preferred.
Bilingual (English / Korean) preferred
Basic experience with software programming languages such as C++, C#, JavaScript, or PHP is preferred.
Experience with the Linux OS shell is preferred.
CCNA, A+ preferred.

Responsibilities

Build and setup scalable cloud service platforms utilizing AWS, IBM Cloud, and Wasabi for high-availability video storage and application hosting.
Manage the operation of cloud-based surveillance and access control software environments.
Perform advanced troubleshooting for cloud service disruptions, storage bucket configurations, and connectivity issues.
Execute preventive and corrective maintenance for both cloud-based and onsite server software.
Deliver high-level technical expertise to seamlessly integrate third-party access control and video surveillance hardware into the company’s core ecosystem.
Analyze client-specific operational needs to engineer customized network application designs and propose robust alternative technical solutions.
Demonstrate advanced networking capabilities specialized for mobile and vehicle-based environments, including the deployment and management of mobile routers, cloud management systems, and the configuration of access points, switches, firewalls, and VPN tunnels.
Leverage deep knowledge of cellular networks and antenna technologies (GPS, Wi-Fi, Cellular) to conduct comprehensive site surveys and design reliable network solutions optimized for dynamic field conditions.
Serve as the primary technical resource for the sales team, supporting top-selling products through innovative design approaches.
Conduct online and onsite training and demonstrations for customers and sales personnel on all hardware and software products.
Convey field-tested requirements for feature modifications to headquarters and verify newly developed functions.
Configure and maintain corporate network environments, including LAN, WAN, VPN, firewalls, and routing systems.
Manage in-house IT devices and software.
Hire, train, and oversee subordinate staff.
Oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.
Provides constructive and timely performance evaluations.