Network and Telecommunications Engineer, Information Technology, Full-Time, Days

MarinHealth • San Rafael, CA

1d • $54 - $81

About The Position

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. The Network and Telecommunications Engineer is a technical specialist responsible for the administration, configuration, and troubleshooting of enterprise voice and network systems, with a strong focus on Cisco platforms including Unity, CUCM, UCCX, CER, and associated management and attendant consoles. This role requires deep expertise in enterprise network architectures, physical infrastructure, and hands-on support for wiring, cabling, and phone installations. This position is pivotal in driving modernization initiatives, supporting clinical workflows, and ensuring operational continuity across all healthcare sites.

Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
• Minimum 7+ years of hands-on networking experience, including close collaboration with systems architects and network administrators.
• Minimum 5+ years of experience administering and troubleshooting Cisco Unity, CUCM, UCCX, CER, Cisco phone system management consoles, and attendant consoles.
• Minimum 5+ years of experience supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations.
• Expertise in Cisco Platforms: Advanced administration, configuration, and troubleshooting of Cisco Unity, CUCM, UCCX, CER, and attendant consoles.
• Enterprise Network Architecture: Ability to design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
• Physical Infrastructure Support: Skilled in supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations.
• Technical Problem Solving: Proven capability to serve as a technical resource for escalated service desk tickets, providing Tier 2 and Tier 3 support for complex network and telephony issues.
• Collaboration and Communication: Ability to work closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
• Leadership and Mentorship: Experience leading and mentoring technical support team members, fostering professional development and maintaining high standards of service delivery.
• Commitment to Service Excellence: Dedicated to upholding organizational standards for patient privacy, safety, and service in all technical operations.

Nice To Haves

• Experience in healthcare or other regulated environments preferred.
• Technical certifications preferred (such as CCNA, CISSP, etc.)

Responsibilities

• Advanced Cisco Administration: Manage, configure, and troubleshoot Cisco Unity, CUCM, UCCX, CER, and attendant consoles to ensure reliable voice communications across the organization.
• Enterprise Network Architecture: Design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
• Physical Infrastructure Support: Provide direct support to network administrators for wiring and cabling needs, including the replacement and troubleshooting of physical phone installations.
• Technical Leadership: Serve as a technical resource for escalated service desk tickets, offering Tier 2 and Tier 3 support for complex network and telephony issues.
• Collaboration: Work closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
• Mentorship: Lead and mentor technical support team members, fostering professional development and maintaining high standards of service delivery.
• Manage System Changes: Oversee and implement system changes in compliance with organizational change control processes, including performing after-hours changes when required to minimize operational impact.
• Service Excellence: Ensure all technical operations uphold organizational standards for patient privacy, safety, and service quality. Provide reliable support through participation in a 24×7 on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level