Network and Telecom Technical Lead

Ivyrehab•La Crosse, WI

5d•Remote

About The Position

At Ivy Rehab, we're "All About the People"! As a Network and Telecom Technical Lead, you will play a crucial role in our mission to help enable people to live their lives to the fullest. We are seeking an experienced and highly organized Network and Telecom Technical Lead to oversee all aspects of Network and Telecom for our rapidly growing business of over 7000 employees and 600 locations. This role will be responsible for managing and supporting the network (both WAN and LAN) and the telecom environment (currently utilizing RingCentral). This role will be responsible for managing and supporting the full lifecycle of routers, firewalls, switches, WAP's, and telecom devices including the Ivy contact center. The Network and Telecom Lead will work closely with both internal teams, the sites and a third-party Managed Service Provider (MSP) to ensure seamless device provisioning, management, and support. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Requirements

Bachelor’s degree in information technology, computer science, or a related field preferred or 10 years of relevant experience.
3–5 years of experience in network engineering or infrastructure support.
Hands-on experience with SASE platforms, especially Cato Networks.
Strong understanding of networking protocols such as TCP/IP and VPN.
Experience with firewalls, switches, and network architecture.
Knowledge of wireless networking standards and VoIP systems.
Proven ability to manage MSPs and other external vendors.
Familiarity with network security and compliance best practices.
Strong documentation, communication, and troubleshooting skills.
Self-starter with the ability to work independently and drive initiatives forward.

Nice To Haves

Relevant certifications such as Network+, CCNA, or Cato Certified Professional are a plus.

Responsibilities

Manage and support the deployment, configuration, and upgrades of CATO Firewalls necessary to maintain connectivity at all Ivy locations.
Oversee capacity allocation for CATO firewalls, balancing costs and site-level capacity for business operations.
Contribute to the management of CATO-related costs, identifying the best features to leverage within the current investment.
Ensure all CATO devices maintain correct configuration, overseeing management by Ivy’s MSP.
Manage the availability and end-user usage of the VPN service, preparing Ivy for an always-on configuration.
Determine Ivy’s standards for deploying new clinic stacks, considering the pros and cons of inexpensive network switches.
Understand network services and networks utilizing TCP/IP, determining Ivy’s standard approach for all clinic deployments.
Provide support and standards creation for a reliable in-clinic wireless network experience.
Evaluate new wireless devices, documenting standard configurations to mitigate risk in MSP-provided support.
Identify risks with wireless deployments, considering both costs and reliability of deployment standards.
Oversee the management and testing of all telephone devices, including wired and wireless phones at clinics and corporate HQ.
Oversee the usage of cell phones by the Ivy business, working with the business to control costs and choose the right vendor.
Select the most appropriate WAN ISP by site.
Manage relationships with key ISP personnel for escalation during site challenges.
Challenge build costs and determine the availability of alternate carriers or mediums.
Determine the use of the best backup internet services by location, considering geographic location and 4G/5G availability.
Work with various support teams to troubleshoot problematic sites or ISPs.
Manage partners to guarantee business results, understanding contract creation and measure definition.
Act as the primary escalation point for all Network and Phone vendors, managing their performance.
Contribute to the selection of alternate partners, validating new partners and establishing governance.
Continuously assess and improve Network and Telephone processes, recommending changes to our MSP and automating manual tasks.
Develop and maintain documentation related to the Network and Telecom infrastructure, including device deployment processes, troubleshooting guides, and support procedures.
Ensure all Network and Telephone devices are compliant with company security policies and industry regulations.
Work with the security team to ensure devices are updated, configured securely, and protected against threats.