Network and Systems Administrator

Cb•Whittier, CA

1d•Onsite

About The Position

Global IT Communications is seeking a hands-on Network & Systems Administrator for a field-focused role based from its Whittier office. The administrator travels regularly to client locations, primarily between Whittier and Orange County, to troubleshoot network, systems, hardware, and connectivity issues and serve as a boots-on-the-ground technical resource. When not at a client site, the administrator works from the Whittier office providing remote support, handling service tickets and calls, and assisting with systems and network administration. A company vehicle is available from the Whittier office for authorized client-site travel. The role supports switches, firewalls, wireless access points, routers, workstations, printers, Windows desktops and servers, Active Directory, and Microsoft 365. The administrator documents work, coordinates with engineers, cybersecurity personnel, vendors, and client contacts when escalation is needed, and follows company security, change-management, and client compliance requirements, including HIPAA, PCI DSS, and CMMC where applicable. Occasional after-hours, weekend, or holiday support may be required based on client and business needs. The position offers opportunities to develop expertise in networking, systems infrastructure, cloud technologies, cybersecurity, and senior engineering.

Requirements

At least 3 years of hands-on IT support, systems administration, network administration, or similar experience.
Strong networking fundamentals and practical troubleshooting ability.
Experience with switches, firewalls, VLANs, VPNs, wireless networks, DNS, DHCP, TCP/IP, and LAN/WAN environments.
Experience supporting Windows, Windows Server, Active Directory, and Microsoft 365.
Strong hardware and endpoint troubleshooting skills.
Ability to independently diagnose technical problems and know when to escalate.
Excellent communication, customer-service, and documentation skills.
Comfort working independently at client locations and collaboratively with a technical team.
Valid California driver’s license and ability to maintain a driving record that meets company and applicable insurance requirements for operating a company vehicle.
Ability and willingness to safely operate a company vehicle for business travel to client sites.

Nice To Haves

CCNA certification or equivalent networking knowledge is strongly preferred.
CompTIA Network+ or Security+ certification.
Previous MSP experience.
Experience with RMM, EDR/MDR, endpoint management, and ticketing platforms.
Experience supporting healthcare, manufacturing, or other regulated environments.
Experience with structured or low-voltage cabling is helpful.

Responsibilities

Travel to client sites, primarily between Whittier and Orange County, to provide hands-on technical support.
Troubleshoot network, server, workstation, hardware, software, and connectivity issues.
Install, configure, replace, and support switches, firewalls, wireless access points, routers, workstations, printers, and other technology.
Troubleshoot LAN/WAN, VLAN, VPN, DNS, DHCP, TCP/IP, and wireless networking issues.
Support Windows desktops, Windows Server, Active Directory, Microsoft 365, and user access.
Troubleshoot Layer 1 and Layer 2 network issues and assist senior engineers with more advanced infrastructure problems.
Provide remote support and handle service tickets and client calls when not dispatched.
Document troubleshooting, configuration changes, findings, and resolutions.
Coordinate with Global IT engineers, cybersecurity personnel, vendors, and client contacts when escalation is needed.
Follow company security, change-management, and client compliance requirements, including HIPAA, PCI DSS, and CMMC where applicable.
Safely operate a company vehicle for authorized business travel to client sites.
Provide occasional after-hours, weekend, or holiday support based on client and business needs.