Network and Computer System Administrator

San Francisco Bay University•Fremont, CA

10d•Onsite

About The Position

San Francisco Bay University (SFBU) seeks an innovative and experienced Network and Computer System Administrator to support its secure, reliable, and modern technology environment. This role involves administering network, server, cloud, identity, security, and enterprise application platforms. The position serves as a key technical resource for Digital Infrastructure Services and Tier 2 infrastructure support, combining hands-on administration with application support, automation, cybersecurity, documentation, and end-user service. The successful candidate will be comfortable using AI-assisted tools, scripting, and automation to improve IT operations while applying appropriate security, privacy, and change-management practices. This is a full-time, non-exempt, on-site position based at SFBU’s Fremont, California, campus.

Requirements

Bachelor's degree required.
At least 3 years of related system, network, cloud, security, or enterprise application administration experience; higher education experience is preferred.
An equivalent combination of relevant experience, training, and education may be considered.
Hands-on experience administering network infrastructure and firewalls, including security policies, VPNs, routing, troubleshooting, and firmware/security updates.
Hands-on experience administering Google Workspace in an organizational environment, including user lifecycle, groups, security settings, administrative roles, and troubleshooting.
Working knowledge of Windows Server, virtualization, endpoint management, patching, backup/recovery, and identity/access management concepts.
Practical PowerShell scripting experience and the ability to use scripting, APIs, or automation tools to improve IT operations.
Familiarity with modern AI tools and demonstrated ability to use AI responsibly for technical research, documentation, scripting, analysis, and workflow improvement.
Understanding of cybersecurity fundamentals, including least privilege, MFA, SSO, vulnerability management, logging, incident response, and secure configuration practices.
Strong troubleshooting, analytical, documentation, organizational, written, and verbal communication skills.
Experience with higher education technologies such as learning management systems, classroom/AV platforms, print management, endpoint management, RMM/MDM, or IT service management systems.
A service-oriented and professional approach, with a genuine interest in supporting students, faculty, and staff from diverse backgrounds.

Nice To Haves

One or more relevant industry certifications are a plus, including Google Workspace Administrator, Microsoft, AWS/Azure, Palo Alto Networks, Cisco/Aruba, Salesforce Administrator, or comparable certifications.

Responsibilities

Install, configure, monitor, and maintain network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related services.
Perform regular backups, recovery operations, and system upgrades to maintain robust system availability.
Administer enterprise firewall platforms and approved network security policies, including network segmentation, NAT, remote-access/site-to-site VPNs, traffic analysis, firmware updates, vulnerability remediation, and troubleshooting.
Monitor system and network performance, investigate alerts and security incidents, and analyze logs and network usage to maintain availability, performance, and security.
Administer physical and virtual servers; perform patching, upgrades, backup and recovery operations, capacity monitoring, and security hardening.
Endpoint management for Core Systems responsibilities, including Windows/macOS management, software deployment, patching, device policies, and lifecycle management.
Manage cloud resources such as AWS and Microsoft Azure in alignment with institutional security and operational requirements.
Administer identity and access controls, including SSO, MFA, privileged access, account lifecycle, and role-based access.
Troubleshoot complex network, server, endpoint, application, and connectivity issues and coordinate with vendors when escalation is required.
Administer Google Workspace, including users, organizational units, groups, shared drives, Gmail settings, security controls, 2-Step Verification, administrative roles, reporting, and troubleshooting.
Support enterprise SaaS and campus applications, ensuring secure configuration, availability, integrations, licensing, and alignment with academic and business needs.
Administer and support Canvas LMS, including user and account administration, roles and permissions, courses and subaccounts, authentication, integrations, LTI applications, reporting, troubleshooting, and coordination with academic and administrative departments.
Develop, test, and document application configurations, upgrades, integrations, and operational procedures.
Maintain technical documentation, knowledge-base articles, system diagrams, standard operating procedures, and end-user guidance.
Partner with departments to understand business processes and translate requirements into secure, maintainable system improvements.
Provide technical support for Salesforce integrations with other institutional systems, including Canvas LMS, Google Workspace, identity platforms, and other enterprise applications if needed.
Use PowerShell and other scripting or command-line tools to automate repetitive administrative tasks, reporting, configuration, account management, and troubleshooting.
Improve IT workflows through automation, APIs, integrations, and low-code/no-code tools while maintaining appropriate controls and documentation.
Use approved AI tools responsibly to accelerate technical research, troubleshooting, documentation, data analysis, scripting, knowledge creation, and operational workflows.
Evaluate AI-generated output for accuracy, security, privacy, and institutional policy compliance before implementation or distribution.
Explore practical uses of AI and automation that improve IT service quality, consistency, and efficiency.
Provide responsive technical support for system, network, security, and application issues across a diverse campus community.
Participate in technology projects, upgrades, deployments, security initiatives, and cross-functional committee work.
Provide technical guidance for business-process improvements and support other IT Services team members as needed.
Coordinate with vendors and service providers for implementation, troubleshooting, licensing, support, and lifecycle management.
Perform additional responsibilities and tasks as assigned.