Network Analyst

California State University•Carson, CA

1d•$8,534 - $9,237•Onsite

About The Position

Under the general supervision of the Sr. Director, Infrastructure Services, the incumbent supports the activities of the campus Network Control Center; establishes processes and procedures, and creates related documentation; plans, designs, and installs LAN/WAN/VOIP networks. The incumbent serves as the system administrator for Alcatel Lucent Switches, routers, Palo Alto Firewalls, wireless access points, Aruba wireless network systems, and Campus VOIP systems; monitors network performance and prepares reports troubleshoots network performance as needed. Support includes responding to helpdesk tickets related to enabling/disabling switch ports, and troubleshooting general network wired/wireless problems. The incumbent develops technical and operational network security processes and procedures. Other duties include but are not limited to maintaining an inventory of network assets, up-to-date cut sheets, and staying current with network and data communication technology and trends.

Requirements

Equivalent to a bachelor’s degree in a related field and four years of relevant experience.
Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Expertise in overseeing a large and diverse university network.
Operational knowledge of Cisco, Alcatel-Lucent hardware and software, Unix operating systems
Hands-on experience with Juniper and Palo Alto network firewall, Aruba network wireless products, and Mitel network voice systems.
General principles of local and wide area networks, network topologies, network troubleshooting, security, and management
Analyze problems, provide appropriate recommendations, and adopt an effective course of action.
Ability to analyze logs, and system events, and monitor security alerts.
Complete projects in a timely manner by established deadlines, plan, organize, and handle tasks and projects concurrently
Work effectively and cooperatively with others in both normal and pressure situations.
Skilled technical troubleshooter, must be able to analyze and solve complex problems.
Operational knowledge of and experience with fundamental and core network concepts ( e.g. TCP/IP, NTP, DNS, Ethernet, IP addressing, LAN vs WAN, Cloud computing, ARP, Subnetting, Default gateway, and the use of other protocols)
Familiar with more advanced network concepts (e.g. LDAP, VPN, Network Firewalls, IDs, IPS, SIEM, Cloud network and security, ACL, and OSI Model.
Ability to exercise excellent customer service and establish client relationships Writing clear, concise documentation

Nice To Haves

Undergraduate degree in Computer Science or information technology related field; additional training appropriate to network services, such as CISCO, UNIX, and network management software certification and training.
A minimum of 5 years of experience installing, supporting, and maintaining networking, wireless, firewall, routers, switches, and other networking devices; active certifications supporting CCNA Routing and switching, Cisco CCNA Security, Comp TIA Security+, Comp TIA Network+, and Comp TIA A+.
Experience working in an academic environment
Experience in project management experience
Experience and proficiency with Alcatel Lucent devices
Experience and proficiency with supporting VOiP systems
Experience with every aspect of supporting Telecommunications Rooms ranging from fire-rated plywood to data racks and cabinets, to the equipment in the racks and cabinets
Hands-on experience with CISCO/Alcatel Lucent products and network management software; successfully implemented and installed entire network architecture

Responsibilities

Supports IT Infrastructure, Perform day-to-day operations on the campus network
Participate in the development and architecture of infrastructure cabling systems for the campus environment from the wiring closet to work area.
Work on helpdesk tickets as assigned
Maintain and analyze results from campus firewalls, intrusion detection systems, intrusion prevention systems, network mapping software, and other available enterprise tools.
Apply patches to campus switches and firewalls.
Provide timely and courteous resolution of problems associated with network services