Network Analyst III

Canadian Blood Services • Ottawa, ON

9d • CA$99,600 - CA$117,200 • Hybrid

About The Position

Canadian Blood Services is looking for a Regular full-time Network Analyst III to join our dynamic IT Infrastructure Operations & Delivery team in Ottawa. The IT Infrastructure Operations & Delivery team is responsible for the planning, delivery, operation, and support of Canadian Blood Services’ core network services. The team supports office, collection, laboratory, manufacturing, and data centre environments across the country, working with internal technology teams, business partners, telecommunications carriers, and service providers to deliver stable and secure network services. In this senior technical role, you will support the deployment, maintenance, and operation of Canadian Blood Services’ enterprise network infrastructure, including switching, routing, wireless, firewalls, data centre networking, network monitoring, and related connectivity services. The role has a strong operational and hands-on focus. You will coordinate and implement network changes, support physical infrastructure and carrier services, troubleshoot complex production issues, and help ensure that solutions are fully documented and transitioned into ongoing operations.

Requirements

• Post-secondary education in a relevant discipline from a recognized academic institution, preferably a university degree or college diploma in Computer Science, Information Systems, Networking, or a related field. An equivalent combination of education, training, and experience may be considered.
• A minimum of seven years of progressively responsible experience supporting complex enterprise network infrastructure, including at least three years in a senior third- or fourth-level technical support role.
• Strong hands-on experience administering, deploying, maintaining, and troubleshooting enterprise, network security, and data centre technologies.
• Experience supporting physical network infrastructure and coordinating carriers, vendors, and field technicians in office, operational site, or data centre environments.
• Experience planning and implementing production network changes using documented implementation, validation, communication, and backout procedures.
• Working knowledge of LAN, WAN, wireless, firewall, load-balancing, data centre, and software-defined networking concepts.
• Demonstrated experience supporting structured cabling and telecommunications infrastructure for building construction, renovation, or site expansion projects, including reviewing designs, coordinating contractors, validating installations and test results, and ensuring work complies with applicable standards and documentation requirements.
• Working knowledge of Microsoft Windows Server environments, including DNS, DHCP, Active Directory, Group Policy, and certificate management.
• Demonstrated ability to troubleshoot complex technical problems methodically and remain effective during high-priority incidents.
• Strong organizational and documentation skills, including maintaining change records, diagrams, inventories, standards, and operational procedures.
• Demonstrated leadership and interpersonal skills, including mentoring colleagues and establishing collaborative relationships with clients, vendors, and technology teams.
• Effective oral and written communication skills, with the ability to explain technical issues, risks, and recommendations to technical and non-technical audiences.
• A current Cisco Certified Network Associate (CCNA) certification is required.

Nice To Haves

• Cisco enterprise routers and switches
• Cisco ACI
• Cisco Firepower
• Cisco ISE
• Cisco Meraki and wireless technologies
• F5 BIG-IP
• Cisco Catalyst Center
• DNS, DHCP, and IP address management
• NMS and monitoring platforms; in particular Cisco Thousand Eyes, PRTG, LiveAction LiveNX
• Familiarity with Microsoft Azure networking is considered an asset.
• RCDD, BICSI, or other relevant structured-cabling or telecommunications infrastructure certification is considered an asset.
• Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), or other advanced Cisco and related industry certifications are considered assets.
• A valid driver’s license and the ability to travel to Canadian Blood Services locations are considered assets.

Responsibilities

• Provide third- and fourth-level support for enterprise network services across Canadian Blood Services.
• Troubleshoot complex incidents, identify root causes, lead resolution activities, and provide technical guidance during service-impacting events.
• Deploy, maintain, and support network hardware and services in office, collection, laboratory, manufacturing, and data centre environments, including routing, switching, wireless, firewalls, load balancers, connectivity, and monitoring platforms.
• Plan and implement production network changes, including validating prerequisites, coordinating resources, documenting implementation and backout procedures, and confirming successful service restoration.
• Coordinate carrier installations, circuit changes, cabling, equipment installation and replacement, hardware lifecycle activities, connectivity validation, and technical escalations with vendors, field technicians, and local contacts.
• Contribute to infrastructure standards, operational procedures, monitoring practices, and technical documentation, ensuring that new and changed services are supportable and transitioned effectively into operations.
• Coordinate technical activities and communicate risks, requirements, and operational impacts across Infrastructure, Security, Architecture, Project Delivery, and business teams.
• Serve as a technical leader within the team by mentoring analysts, sharing knowledge, promoting operational consistency, and providing guidance during complex troubleshooting, major incidents, and production change activities.
• Participate in the after-hours on-call rotation and respond to incidents based on business impact, service criticality, and operational risk.

Benefits

• Four weeks’ vacation.
• Annual performance award of up to 8%.
• Comprehensive group health, dental, and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness programs, and professional development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree