Network Administrator

Self-Help•Durham, NC

65d•Hybrid

About The Position

WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies. We are looking for a Network Administrator to join our team in Durham, NC. This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator will work as part of a team that will design, implement and monitor reliable, durable, and cost-effective solutions for all IT related needs. This position requires excellent technical, customer service, and organizational skills to support the IT needs of branch, support team, and other personnel throughout our footprint. It also requires the ability to function successfully in both team and independent work environments.

Requirements

Bachelor's degree or equivalent education and training in Computer Science, Information Engineering, or related field.
5+ years’ experience supporting a Windows network in a multi-branch environment.
Experience/working knowledge of: LAN/WAN architectures, Cloud infrastructures, Virtual Server infrastructures, telecommunications, and data communications, Active Directory, PowerShell, Windows OS/CLI, Remote services/monitoring, Backup maintenance, EndPoint Hardware/Software, Wireless infrastructures, Vendor management.
Heavy Security emphasis.
Ability and willingness to work beyond normal work hours, as needed.

Nice To Haves

Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Preference for working in organizations that place priority on teamwork and collaboration.

Responsibilities

Oversee day-to-day operation of computer networks including hardware/software support for our operations.
Plan design and implement data connectivity for LAN, WAN, and Cloud systems.
Maintain system hardware and software across the entire organization.
Maintain Data infrastructure across the organization.
Plan, recommend and assist in the design of infrastructure systems, including ERP, Cloud, on-premises, telecommunications, Security, vendor relations, BCP/DR, and all other IT facets.
Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems.
Perform other duties as may be deemed necessary
Collect/review network utilization reports: Debug network problems. Develop, test, and help maintain BCP/DR plans.
Visit branches/sites for IT evaluations.
Coordinate, plan, design, and maintain data networks and services, assist help desk ticketing system by providing technical support to users and departments as required.