Network Administrator

FyterTech Nonwovens LLC•De Pere, WI

3d•Hybrid

About The Position

This position will be responsible for the design, implementation, maintenance, and security of the organization’s network and VOIP infrastructure. This role combines engineering, administrative and technical support responsibilities, ensuring both strategic network development and reliable day-to-day operations. The position also includes management of the Managed Service Provider (MSP) relationship as well as technical support providing assistance and support to end users, troubleshooting hardware and software issues, help desk management & support and familiarity with software development. The ideal candidate will be detail-oriented and customer-focused with a strong background in networking, cyber security and VOIP Phone systems. The candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology. They are comfortable communicating technical issues to non-technical individuals. You will support internal customers via phone, email, face-to-face, ticketing system and other media communication in a timely manner.

Requirements

BS in Computer Science or equivalent along with 3-7 years’ experience in networking, technical support, able to manage partners and capable of owning projects.
Strong understanding of network protocols (TCP/IP, DNS, DHCP, VLANs).
Experience with network hardware and firewalls (Aruba, Cisco, Sophos, etc.).
Working knowledge of cybersecurity principles and network security practices.
Experience managing or working with an MSP environment.
Strong troubleshooting and problem-solving skills.
Ability to communicate technical issues to non-technical users.
Experience with network monitoring tools and documentation standards.
Ability to manage multiple priorities and projects in a fast-paced environment.
Experienced with Microsoft Office Suite of products, with a focus on Outlook, Excel, and Word.
Good written and verbal communication skills.
Strong interpersonal skills; personal and pleasant to both internal and external customers.
Enjoys working in a strong team environment.
High degree of accuracy.
Strong customer service acumen.
Must also possess a good working knowledge of PC Hardware and printers.

Nice To Haves

Familiarity with cloud networking (Azure) preferred.

Responsibilities

Design, implement, and maintain LAN, WAN, VOIP, wireless, and cloud network infrastructure.
Configure and support (w/MSP) network hardware including routers, switches, firewalls, and VPNs.
Monitor network performance, capacity, and availability; proactively identify and resolve issues.
Troubleshoot network outages and connectivity issues across all locations (US, International – Canada and UK and others as acquired).
Maintain accurate network documentation, including diagrams, configurations, inventory, and change logs.
Support and enforce network security standards, including firewall rules, VPN access, and segmentation.
Assist in implementing cybersecurity controls aligned with company policies and best practices.
Monitor network activity for anomalies and assist in incident response and remediation efforts.
Manage and oversee the MSP relationship, including performance, escalations, and service delivery.
Coordinate with MSP for infrastructure changes, troubleshooting, and project execution.
Assist with vendor selection, procurement, and contract management for network-related services and equipment.
Serve as a technical support resource for all FTN locations.
Troubleshoot issues related to systems, servers, network, hardware, phones, printers, and applications.
Assist with onboarding and offboarding processes, including account setup and equipment provisioning in coordination with the MSP.
Provide user support, training, and guidance on IT systems, software, and policies.
Collaborate with IT team members to escalate and resolve complex technical issues.
Participate in IT initiatives including network upgrades, cloud migrations, and new site deployments.
Gather requirements and develop technical solutions and documentation.
Create and maintain documentation for support processes, systems, procedures, and recurring issues.
Identify and implement improvements to IT processes, procedures, and network operations.
Track, manage, and deliver technical projects from initiation through completion.
Collaborate with internal IT staff and business units to support operational and strategic needs.
Maintain strong organizational, analytical, and problem-solving capabilities.
Stay current with emerging technologies and participate in ongoing training and development.
Fulfills responsibilities in accordance with the organization's policies and applicable laws.
Working with the MSP Technical Support team to ensure completion of tickets, lead IT technical projects to completion, addressing application & technical complaints and resolving problems.