Network Administrator
About The Position
The Network Administrator is a key member of an important team. This position provides telephone and remote assistance and technical support for customers and team members. The Network Administrator will also configure computers, cameras, routers, switches, and other network equipment for new installations. In this role you will be expected to maintain pertinent documentation, perform in a team environment, and fulfill customer requests. Additionally, this role is required to receive and ship inventory, assist in maintaining accurate inventory counts, and participate in reconciling physical inventory. Extensive training and mentoring will be provided to ensure success and support long-term growth.
Requirements
- Associate's degree in information systems, or equivalent experience is desired.
- Previous experience in technical support, repairing Windows computers, networking, and network device configuration.
- Working knowledge of Microsoft Office suite.
Responsibilities
- Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
- Triage support requests to determine priority and appropriate response protocol.
- Solve support requests according to established protocols.
- Coordinate with team members to develop solutions.
- Configure equipment per specifications provided by the Farm Systems Coordinator.
- Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
- Ensure that equipment is ready for installation according to the established time frame provided.
- Communicate any configuration issues.
- Identify opportunities to improve efficiency in workflows for co-workers and clients.
- Research, develop and deploy systems to improve efficiency.
- Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
- Seek opportunities to build knowledge and expertise to improve the service provided.
- Receive and ship inventory.
- Assist in maintaining accurate inventory counts.
- Participate in reconciling physical inventory.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
