Network Administrator

City of Boynton Beach•Boynton Beach, FL

About The Position

The purpose of this classification is to perform advanced technical work in maintaining local and wide area networks and to provide user support on hardware and software applications. This role involves administering various computer network operating systems, monitoring performance and capacity, and providing help desk services to department and city employees. The administrator controls network operations by establishing user accounts, security levels, and access rights. They are responsible for diagnosing, troubleshooting, and repairing problems on computer hardware, local area networks, databases, and printers, as well as performing system tests and modifications. Additionally, this role includes configuring and delivering computer systems, installing hardware and software, setting up remote access, and managing cable drops and equipment relocation. The administrator also handles hardware upgrades, software modifications, database code setup, and research for purchasing options. They monitor backup systems, perform file restorations, and schedule data archiving. This position requires referencing various technical resources to perform job duties and may involve other related tasks as required.

Requirements

Associate degree with course work emphasis in computer science
Three (3) years previous experience and/or training that includes computer network administration duties.
Must possess and maintain a valid Florida driver’s license.
Ability to prepare accurate and thorough written records and reports.
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
Ability to establish and maintain harmonious working relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed.
Knowledge of and experience with the use of various software applications and functions including desktop publishing, spreadsheets, word processing, multi-media presentations, databases, mapping, graphics, flow charts, and other system software
Knowledge of business letter writing and standard formats for typed materials
Knowledge of correct English grammar and its usage
Knowledge of local area network and telephone system cabling
Ability to create and maintain detailed records
Ability to provide timely and accurate responses to inquiries and requests
Ability to communicate effectively in both a written and verbal manner with customers, subordinates, peers, upper management and public officials
Ability and experience troubleshooting and resolving computer support issues
Ability to establish and maintain effective working relationships with those contacted in the course of the work including vendors, contractors, community groups, outside agencies, public officials, City employees and management
Ability to simultaneously and effectively handle multiple tasks, priorities and deadlines

Responsibilities

Administers various computer network operating systems; monitors performance and capacity of systems for excessive loading problems, disk space utilization, and other operating problems; monitors and queries hubs, routers, and multiplexers to verify proper operation and analyze results.
Provides “help desk” services to department and city employees in using computer systems.
Controls network operations by establishing user accounts, security levels and access rights.
Diagnoses, troubleshoots, and repairs problems on computer hardware, local area networks, databases, and printers; modifies the proper functioning of the central computer system and individual user units; performs system tests on a periodic basis; makes system modifications as needed; returns defective computer equipment to manufacturer for repair or replacement.
Receives and unpacks new computer shipments and checks components against purchase orders; configures and delivers computer systems; installs computer hardware systems and peripherals; installs software and utility applications on computers and network servers; configures modems and software for dial-in access; sets up access to network systems for remote dial access.
Installs and relocates cable drops and computer equipment due to changes in office space configurations.
Adds, removes, and replaces hardware system components on network servers to increase capacity and efficiency; modifies software applications or network operating systems to remedy problems, add features or increase performance.
Sets up and modifies database codes on department computer systems.
Researches, evaluates, and recommends purchasing options and vendors for upgrading and replacing computer system components; compiles price quotations, prepares purchase requisitions and supporting documents.
Monitors and verifies accuracy of automated backup systems on computers; performs system user file restorations as needed.
Schedules archiving of system data; transfers records to permanent storage.
Refers to on-line computer help, the Internet, computer manuals, technical documentation, blueprints, schematics, professional journals, and others in performing assigned job duties.
Performs other related duties as required.