Network Administrator

the South Dakota State Government • Sioux Falls, SD

1d • Hybrid

About The Position

This is a permanent full-time 40 hours per week position with the Bureau of Information and Technology for a Network Administrator. This position will configure, install, and maintain edge network devices such as routers, firewalls, switches, wireless access points, wireless bridges, and cellular boosters from vendors Juniper, Cisco, Fortinet, Ubiquiti, and various others that are owned or supported by the State of South Dakota. Overnight travel will be required at times to diagnose problems, install hardware, and meet with clients. Representing BIT at monthly meetings, trainings, presentations, and site visits is also required. This position will work out of the BIT office in Sioux Falls, SD. Hybrid work from home (maximum of 2 days per week) will be considered but not guaranteed after 12 months of employment, but this position is not eligible for full-time remote.

Requirements

• Knowledge of: Transport Control Protocol (TCP) and User Defined Protocol (UDP); Internet Protocol version 4 (IPv4) and subnetting; Wide Area Networks (WANs), Local Area Networks (LANs), and Virtual Local Area Networks (VLANs); static and dynamic routing protocols such as BGP and OSPF; Network Address Translation (NAT); Virtual Private Networks (VPNs); wireless technologies such as 802.11 and Bluetooth and wireless security such as 802.1x and WPA; customer service techniques and principles; Microsoft Excel, OneNote, Outlook, PowerPoint, SharePoint, Teams, Visio, and Word; Windows Server Active Directory and DHCP; ServiceNow Service Management; and, network tools such as Junos Space, FortiManager, FortiAnalyzer, Cisco Wireless Controller, Cisco Catalyst Center, Ubiqitui UISP, ClearPass Policy Manager, Solarwinds.
• Ability to reserve a hotel room for overnight stays and travel multiple times a month within South Dakota.
• Be familiar with features of network management tools from Juniper, Cisco, Fortinet, HP Aruba, and Ubiquiti.
• Be familiar with and comfortably use CLI commands on network hardware.
• Be on call for one week approximately four times a year.
• Knowledge of IP addressing using Control Panel or Command Prompt.
• Work in a team environment and independently.
• Maintain composure during stressful events and conversations.
• Work quickly to complete the responsibilities of the position without heavy oversight.
• Resume that includes objective statement near the top.
• Successful applicant(s) will be required to undergo a background investigation.
• All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.
• The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

Nice To Haves

• Minimum of a 2 year degree from a university or technical school is preferred.
• Ability to collect and review packet captures in research and troubleshooting efforts.
• If you possess a National Career Readiness Certificate, please submit the certificate with your application.

Responsibilities

• Configure, install, and maintain edge network devices such as routers, firewalls, switches, wireless access points, wireless bridges, and cellular boosters from vendors Juniper, Cisco, Fortinet, Ubiquiti, and various others that are owned or supported by the State of South Dakota.
• Overnight travel will be required at times to diagnose problems, install hardware, and meet with clients.
• Representing BIT at monthly meetings, trainings, presentations, and site visits is also required.
• Configure, install, and maintain edge routers, firewalls, switches, wireless access points, wireless bridges, and cellular boosters.
• Maintain in use, in stock, and retired network hardware inventory in ServiceNow.
• Analyze firewall, switch, and wireless logs and reports using built in tools or Solarwinds.
• Proactively search for software updates for network management servers and network devices.
• Lead change requests for software upgrades, certificate renewals, and hardware replacements during maintenance windows.
• Attend meetings, conferences, and site visits with school districts.
• Train school districts on Fortinet content filter features.
• Troubleshoot and solve network problems.
• Collect and review packet captures in research and troubleshooting efforts.
• Interact with and hold accountable hardware vendors and resellers on technical support cases, quotes, and purchase orders.
• Coordinate activities with clients and contractors.
• Communicate information concisely and accurately, both oral and written.
• Create and update technical documentation including network layouts using Microsoft Visio.
• Use good judgment of State computers and networks to safeguard the organization's data.
• Interact with other technology disciplines and teams to implement or fix cross-supported systems.
• Understand project management responsibilities such as communication, organization, and deadlines.

Benefits

• multiple health plan options, including $0 employee premium option
• 6% fully matched retirement plan
• Includes long term disability and family survivor benefits
• $25,000 paid life insurance
• generous leave policies
• stable industry sector
• flexible work schedule with little to no over-time, providing the ability to maintain a great work/life balance
• dental, vision, and other insurance options
• retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree