Network Administrator

TekSynap • Washington, DC

23h • $80,000 - $120,000 • Onsite

About The Position

The Network Administrator serves as the primary on-site technical resource responsible for delivering Data Network Support services. This role supports enterprise network operations through installation, configuration, monitoring, troubleshooting, and maintenance of network infrastructure across customer facilities. The Network Administrator operates within a ServiceNow-driven environment, ensuring timely response, resolution, and documentation of all network-related service requests and incidents. This position functions as a hands-on, execution-focused role supporting both ticket-driven operations and project-based activities within a lean team structure.

Requirements

• 3–5 years of experience supporting enterprise WAN/LAN environments, including network operations, monitoring, troubleshooting, and incident resolution
• Demonstrated experience supporting enterprise network environments, including routing, switching, and wireless technologies
• Experience configuring and troubleshooting VLANs, switch ports, and network connectivity issues
• Experience supporting Cisco network devices and performing IOS updates and configuration changes
• Familiarity with WAN technologies and circuit support, including basic understanding of optical/DWDM environments
• Experience working within a ticketing system (e.g., ServiceNow) for incident and service request management
• Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals
• Ability to perform hands-on technical work in both office and data center environments
• Ability to coordinate with vendors, telecommunications providers, and internal stakeholders
• Strong troubleshooting, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field Or equivalent additional relevant experience in lieu of degree
• U.S. Citizen

Nice To Haves

• 5–7 years of experience in enterprise network environments
• Cisco certifications (e.g., CCNA strongly preferred, CCNP optional), CompTIA Network+ or equivalent
• Experience in a federal or enterprise IT environment
• Experience supporting office moves, port activation, and VLAN configuration in multi-site environments
• Experience supporting structured cabling or coordinating with cabling vendors
• Familiarity with network monitoring tools such as Cisco Prime or Cisco DNA Center
• Knowledge of ITIL-based service management practices
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field Or equivalent additional relevant experience in lieu of degree

Responsibilities

• Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
• Perform troubleshooting and resolution of network issues across OSI Layers 1–3
• Support enterprise network environments including routers, switches, and wireless access devices
• Monitor network performance and health using government-provided network management tools
• Coordinate with the Service Desk and OCIO staff to ensure accurate ticket routing, updates, and closure
• Install, configure, and maintain network hardware components, including switches, routers, and wireless devices
• Support office moves, new office setups, and reconfigurations, including cabling coordination and port activation
• Configure switch ports, VLANs, and end-user network connections (“data monuments”)
• Install, update, test, and validate Cisco IOS software on network devices
• Configure and maintain remote management access to network infrastructure
• Perform monitoring, troubleshooting, and maintenance of telecommunication circuits, including DWDM and WAN optical circuits
• Utilize network management tools and diagnostic/test equipment to support installations and troubleshooting
• Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets
• Prioritize and manage workload based on ticket severity and operational impact
• Escalate issues appropriately to OCIO or vendor support when required
• Support after-hours or emergency response activities as needed to maintain service continuity
• Document all work performed within ServiceNow, including updates, resolutions, and configuration changes
• Maintain accurate records of network configurations, diagrams, and asset inventories
• Prepare and submit required operational reports as directed by OCIO
• Ensure documentation supports auditability, knowledge transfer, and operational continuity
• Work closely with OCIO stakeholders, Service Desk personnel, and other support teams
• Participate in coordination activities for network changes, upgrades, and troubleshooting efforts
• Provide technical guidance and support to end users and stakeholders as needed

Benefits

• We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees