Network Administrator – Level 2

CACI•Washington, DC

77d•$86,600 - $181,800

About The Position

The Network Administrator – Level 2 supports the Enterprise Communications Services 3 (ECS3) program and its intelligence customer across multiple operating locations. The program develops, implements, and operates new or enhanced communications services, driving continual service improvement and technology modernization across local and wide area networks, unified communications, video telecommunications, and streaming services. In this Tier 2 role, the administrator works with the Network Operations Center and other operational staff to resolve enterprise support issues, coordinate ticket acceptance and resolution, and support critical outage reporting. The position performs network changes and upgrades, troubleshoots failures and accessibility problems, and helps implement and refresh network services. It requires independent work with some supervision, including engineering, maintenance, and problem-solving at remote locations with minimal or intermittent support from other tiers or locations. The role also involves investigating difficult technical problems, developing solutions, and supporting incident and problem management.

Requirements

IAT II certification.
CCNA certification.
TS/SCI security clearance with the ability to obtain a CI polygraph.
Familiarity with Cisco and Juniper network devices.
Strong working knowledge of routing protocols and technologies, including BGP, OSPF, VRF, MPLS, and 802.1x.
In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation, and firmware upgrade procedures.
Working knowledge of Cisco ISE.

Responsibilities

Conduct approved network changes, including VLAN, ACL, and port assignments.
Perform IOS upgrades on routers and switches.
Upgrade routing and switching equipment to ensure continued enterprise operations.
Draft Standard Operating Procedures for network operations.
Resolve network system failures and accessibility problems affecting services.
Support site surveys and engineering-design data calls.
Support implementation, installation, and technical refresh projects for new or enhanced networks at sites or locales.
Coordinate with the Network Operations Center and operational staff on break/fix work, configuration updates, scheduled adds, moves and changes, and technology upgrades and installs.
Coordinate network ticket acceptance and resolutions, and support ticket closure across Network Operations staff.
Use administrative network access to provision switches, routers, and cryptographic devices.
Use administrative access to network components to research errors, incidents, and problems; conduct incident analysis and identify potential problems.
Route service requests to the appropriate organization for incident resolution.
Perform root cause analyses and complete resolutions associated with incident tickets.
Support development of technical resolution reports for critical network outages.
Review and implement Security Technical Implementation Guides (STIGs).
Work independently with some supervision; in remote locations, perform engineering, maintenance, and network problem-solving with minimal or intermittent input from other tiers or locations.