Network Administrator

Brooklyn Public Library • Headquarters, KY

19h • Onsite

About The Position

The Network Administrator will assist with the daily administration and maintenance of the library’s network. Provide assistance in other areas of Library Technology, such as vendor coordination, branch field visits, and construction meetings. Help library customers and staff when they use services related to the data network infrastructure. This position requires 24/7 accessibility to assist on-site IT staff and external vendors with major network outages and to serve as a contact for Security in cases involving HVAC, BMS, cameras, power failures, or other major Data Center alarms. This position reports to the Manager of IT Network Operations. This is a non-union, exempt position.

Requirements

• Bachelor’s degree in computer science or related field, or equivalent experience.
• Three years of experience configuring, maintaining, and supporting networks (desktops, servers, routers, switches, etc.).
• Technical support in a complex multi-domain enterprise environment.
• Successful completion of network certifications, or on-the-job training/experience.
• Valid (NY, CT. NJ, PA) driver’s license and good driving record.
• Experience in Networking architecture and design.
• Experience with Internetworking devices such as routers, switches, access points, and firewalls.
• Experience with Microsoft Windows Server and desktop operating systems.
• Experience with UPS (uninterruptible power supply) systems.
• Experience with Troubleshooting & resolving infrastructure-related issues.
• Experience with LAN/WAN environments, & related network protocols.
• Experience with Security practices & Technologies.
• Familiarity with SAN, VMware, Azure, AWS, Active Directory, etc.
• Experience with network monitoring, diagnostics, and analysis tools such as SolarWinds and Plixer.

Nice To Haves

• Strong interpersonal skills
• Ability to work with a diverse range of customers and organizations, including team members, management, and integrators.
• Excellent organizational skills; ability to manage multiple tasks and priorities.
• Ability to work independently with minimal supervision.
• Ability to read and comprehend in-depth technical documentation, instructions, & configurations.
• Ability to create technical instructional documentation that can be provided to staff of varying technical levels.
• Ability to effectively present information in one-on-one and small group situations to customers and other staff.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to communicate effectively with individuals of varying technical expertise.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information effectively.
• Technical Skills - Continually develops knowledge and skills; Shares expertise with others.
• Customer Service – Handles difficult or emotional customer situations; Responds quickly to customer needs; Seeks customer feedback to enhance service; Addresses requests for service and assistance; Delivers on commitments.
• Oral Communication – Listens and seeks clarification; Responds effectively to questions; Participates actively in meetings.
• Written Communication – Writes clearly and informatively; capable of reading and interpreting written information.
• Teamwork – Gives and receives feedback.
• Judgment – Shows willingness to make decisions; demonstrates sound and accurate judgment; supports and explains reasoning behind decisions; involves appropriate people in the decision-making process; makes timely decisions.
• Professionalism – Approaches others tactfully; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; seeks ways to enhance and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Responsibilities

• Implement BPL’s IT network infrastructure.
• Configure, install, and maintain network equipment such as routers, firewalls, switches, wireless APs, and other internetworking devices.
• Provide level 3 support for troubleshooting network infrastructure issues.
• Assist in supporting the Library’s Windows desktop and server systems.
• Assist in supporting the Library’s Telecommunications systems.
• Monitor network infrastructure performance and create network usage reports.
• Coordinate arrangements for vendor support services.
• Recommends, maintains, and develops network security plans, analyzes network usage reports, and reviews log files.
• Troubleshoots network security problems.
• Research, revise, and suggest future network technology solutions.
• Perform physical maintenance or repair on Library infrastructure devices.
• Organizes, completes, and maintains technology documentation, updating relevant records, files, lists, logs, forms, and other documentation as needed.
• Rack and mount branch and Central servers as well as network devices.
• Member of the Information Technology R&D team.
• Offer training and assistance in using the implemented technology as necessary.
• Accepts additional responsibilities related to Infrastructure Administration as assigned by supervisors.
• Requires 24/7 accessibility to troubleshoot and resolve major network failures affecting access, telecom, security alarms, cameras, HVAC, and related systems.

Benefits

• Thousands of free programs every day for people from all walks of life
• Millions of opportunities to enjoy the discovery of a good book
• Motivating and challenging environment where innovation is key
• Stimulating workplace that is highly regarded by its culturally diverse community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees