Contract-Jr. Network Administrator

Bethany Children's Health Center•Bethany, OK

3d•Onsite

About The Position

The Junior Network Administrator will help support, maintain, and monitor network infrastructure, ensuring optimal performance. And, provide friendly customer support to end users for PC, server or mainframe applications and hardware to diagnose problems and optimize resolutions for the best end-user experience. The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot methodically under pressure.

Requirements

Bachelor’s degree or associate in related field preferred.
Entry level understanding of Information Systems.
1-3 years’ experience in IT Support or related field preferred.
Appropriate certifications preferred.

Responsibilities

Assisting with the installation, configuration, upgrading, and troubleshooting of network hardware and software, including switches, routers, and firewalls.
Assisting with the installation, configuration, upgrading, and troubleshooting of Telephony hardware and software.
Provide effective customer service and technical support for end-users
Install computer peripherals, hardware, and software for end-users
Run diagnostic programs, isolate problems, and implement solutions
Monitor system health using enterprise monitoring tools.
Investigate and resolve performance degradation, service interruptions, and configuration issues.
Participate in on call rotation and after hours maintenance windows as required.
Maintain current and accurate documentation for infrastructure, configurations, and procedures.
Write help desk training manuals
Support infrastructure upgrades, migrations, and new technology deployments.
Work closely with security, applications, and facilities teams on cross functional initiatives.
Perform additional responsibilities as assigned in support of departmental operations.