Network Administrator and Systems Engineer

College of The Albemarle•COA - Elizabeth City, NC

6d•Onsite

About The Position

Responsible for the maintenance and management of the enterprise network resources at all campus locations; including monitoring of active data networks and converged infrastructure, analyzing network performance and usage; troubleshooting network problems; and establishing and maintaining routine preventive maintenance schedule. Also responsible for Server and VMware Administration. Includes identity and access management (IAM), cloud coordination, and support for cybersecurity monitoring and response activities. Serves as a senior technical resource and primary liaison for vendor escalations and complex technical issues. The Network Administrator V and Systems Engineer receives supervision from the Executive Director of Information Technology and supervises the Network Administrator.

Requirements

A bachelor's degree from a regionally accredited college or university in information technology, computer science, or a related field.
Four years of experience in enterprise network management.
Experience with local area network training and experience.
Experience with Microsoft Server 2008/2012/2016, Cisco ASA Firewall and Cisco Switches; , Cisco networking, firewall administration, VMware Administration, and Active Directory.
Possession of, or ability to obtain, an appropriate, valid driver’s license.
Knowledge of: Enterprise network including communications, hardware and software.
Computer fundamentals and network operating systems.
Advanced programming techniques.
Requires critical thinking skills and attention to detail.
Methods, materials, and equipment used in the installation, maintenance and testing of computers and peripheral equipment.
Components and parts used in modern computer equipment.
Principles and procedures of record keeping.
Ability to: Have the flexibility to work through unexpected systems issues when they occur.
Handle security duties with a high level of confidentiality
Plan and execute all the specific tasks necessary to achieve the essential functions and other important functions listed above.
Troubleshoot software and hardware problems.
Analyze complex needs and requirements; translate them into appropriate, efficient processes.
Prepare and maintain work records.
Understand and follow oral and written instructions.
Work independently in the absence of supervision.
Maintain effective audio-visual discrimination and perception.
Maintain mental capacity and physical condition appropriate to the performance of assigned duties and responsibilities.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Understand the policies, rules, and regulations governing the operation of the college and the ability to develop systems and routines congruent with them.
VMware System Administration: Installs, configures, troubleshoots, patches and manages VMware, vSphere, vSwitches, ESXi, and 2008 & 2012 environments and operating systems.
Configures VMware Distributed Resource Scheduling, High Availability and Fault Tolerance.
Understands multi-tiered Storage Concepts / Protocols and Architecture
Diagnoses and troubleshoots problems with Servers, PCs, software, and communications devices.
Interfaces with vendors to ensure appropriate resolution during ESXi, Windows, or VMWare related outages or periods of reduced performance.
Troubleshoots and resolves complex problems.
Maintains current knowledge of relevant hardware and software applications as assigned.
Storage Management Administrator: Designs, plans, and implements storage systems and procedures.
Troubleshoots and supports the organization’s storage systems.
Creates and reviews reports on storage usage.
Experienced with operating systems and Storage Area Networks (SAN) and backup solutions.
Monitor performance metrics within the Storage Area Network (SAN) such as bandwidth utilization, processors, port utilization.
Allocate and de-allocate LUNs, NFS, and CIFS as needed in a multiprotocol environment
Develop and recommend storage and virtual solutions, improvements, standards, and internal processes to efficiently and cost-effectively meet the technology needs of our storage users.
Propose technical changes based upon storage and virtual solutions performance and capacity data to ensure cost effect continued fulfillment of internal technology users' needs.
Provide backup and recovery strategies to address application performance issues and advanced VMware and storage platform problem analysis.
Client/Server System Development: Provides expert judgment and analysis for the design, development, and implementation of client/server systems.
Analyzes client/server requirements to ensure the system meets performance needs; familiar with relational databases and client-server concepts.
Recommends technology purchases that will support and enhance the client/server system.
Network Security Systems Management: Manages all network security systems for LAN/WAN, telecommunications, and voice systems.
Systems Engineering: Responsible for the planning and engineering of an organization's systems infrastructure. Includes the implementation and design of hardware and software.
Software Support Engineering/ZenWorks Server Administration: Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
ADT Security Camera System Administrator: Supports all Security DVR Servers; supports 92 cameras across four campuses; coordinates upgrades, changes, and additions with ADT Security.

Responsibilities

Manage enterprise network resources on all campuses; analyze network performance and usage, and troubleshoot network problems.
Responsible for the overall performance and availability of the network.
Establish and maintain routine preventive maintenance schedule; maintain network diagrams.
Maintain the security of the campus-wide network, including firewall systems, authentication servers, and Internet addressing.
Analyze network and recommend upgrades, patches, and new applications and equipment; assess current and future network needs.
Plan, design, and implement network infrastructure for new construction and renovation projects, including network layout, cabling requirements, equipment placement, and connectivity standards.
Set up, configure, and support internal and/or external networks.
Administer and support campus wireless network (Wi-Fi) systems, including installation, configuration, monitoring, and performance optimization.
Develop and maintain all systems, applications, security, and network configurations.
Provide technical assistance and training to personnel representing functional areas of the college as needed.
Manage server infrastructure including email systems, authentication servers, and other systems.
Provide complex technical support to clients via email, phone, or other methods.
Possess deep understanding of systems and provide guidance to less experienced personnel.
Handle confidential information and materials.
Act as primary technical point of contact for vendor escalations (e.g., Cisco TAC).
Implement and maintain Single Sign-On (SSO) and identity management systems in support of institutional access and security requirements.
Administer VMware vSphere environment, including ESXi hosts and vCenter.
Administer and maintain Windows Server environments, including installation, configuration, and upgrades.
Administer and maintain Active Directory services, including user and group management, Group Policy configuration, authentication services, and directory structure to support secure and efficient access to institutional systems.
Manage DNS infrastructure including domain record creation and maintenance.
Support technical administration of Microsoft 365 and Google Workspace environments (in coordination with applications governance).
Support the implementation and technical operation of cloud infrastructure services in coordination with IT leadership and vendor partners.
Administer and manage digital certificates (e.g., SSL/TLS via DigiCert), including issuance, renewal, installation, and lifecycle tracking to support secure network and application communications.
Support the monitoring and operation of cybersecurity tools and platforms as part of infrastructure and system security.
Assist in identifying and responding to security threats, including phishing attempts, in coordination with IT leadership and established procedures.
Support integration and technical operation of physical security technologies in coordination with IT leadership and relevant departments.
Support technical administration and integration of security camera and access control systems in coordination with IT leadership and campus operations.
Assist with vulnerability scanning and assessment activities with the third-party security providers.
Monitor, analyze, and maintain logs in Security Onion to identify and investigate potential security threats
Plan and engineer systems infrastructure including hardware and software design.
Monitor the performance of systems.
Design, plan, and implement storage systems and procedures.
Troubleshoot and support storage systems including SAN environments.
Develop and recommend storage and virtual solutions.
Provide backup and recovery strategies.
Support systems that rely on client-server architecture, including familiarity with relational database environments and performance considerations.
Provide technical recommendations and consultation to IT leadership.
Collaborate with vendors and IT leadership to support technical issue resolution and infrastructure-related service needs.
Document problems, solutions, programs, and procedures for computer network systems.
Organize and maintain a suitable work area where support activities will be performed, including service, recordkeeping and other office functions.
Coordinate closely with other college positions with responsibility for network support, which includes: IT personnel, Library staff and other academic and administrative departments on all campuses of the College.
Maintain knowledge of current networking technology and practices through relationships with similar positions within the community college system and with others in the computer industry.
Collect and review information on computer network hardware and software and peripheral equipment.
Respond to and answer questions of staff on computer network systems, software programs and related equipment.
Serve on college committees, attend staff development and training programs and support college functions.
Other duties as assigned.