NetSuite Business Analyst

Torus•Salt Lake City, UT

10h•$90,000 - $115,000•Hybrid

About The Position

Torus is hiring a NetSuite Business Analyst to partner with our NetSuite Administrator in building operational excellence into our ERP platform. This role focuses on the critical "last mile" work—documentation, training, data governance, and user enablement—that ensures NetSuite implementations are fully adopted and maintained. The ideal candidate thrives on creating order from ambiguity, communicates effectively across all levels of the organization, and takes pride in building sustainable processes that scale with our growing business.

Requirements

2-4+ years working with NetSuite in an Administrator, Business Analyst, or similar hands-on role.
Strong experience with NetSuite configuration including saved searches, custom fields, forms, and reports.
Demonstrated excellence in creating documentation, SOPs, or process guides for business systems.
Experience developing and delivering user training or leading system adoption initiatives.
Strong attention to detail with a process-oriented mindset and commitment to data quality.
Excellent communication skills with ability to translate technical concepts for business users.
Self-directed problem-solver who can work independently and manage multiple priorities.

Nice To Haves

NetSuite SuiteFoundation, Administrator, or similar certification.
Background in manufacturing, supply chain, or inventory-heavy business environments.
Experience with NetSuite Field Service Management (FSM) and/or Warehouse Management System (WMS) modules.
Experience with change management, process improvement, or operational excellence initiatives.
Understanding of NetSuite integrations and middleware platforms.

Responsibilities

Create and maintain comprehensive documentation for NetSuite configurations, business processes, and SOPs.
Monitor and improve data quality across transactions, items, BOMs, and master records.
Develop and deliver user training programs and coordinate UAT activities for new features.
Support users with day-to-day NetSuite questions and system guidance.
Maintain and optimize NetSuite forms, saved searches, dashboards, and reports.
Manage the NetSuite enhancement backlog, intake process, and release communications.
Gather business requirements and configure NetSuite elements including custom fields, forms, and workflows.
Partner with the NetSuite Administrator to implement and refine solutions.
Other duties and projects as assigned.

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus paid life and AD&D Insurance with options to purchase additional coverage
Voluntary short- and long-term disability insurance
Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.
Unlimited discretionary PTO
10 paid company holidays
Waiting period-free 100% paid parental leave
Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
Team members receive Torus branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks.