NetOps System Administrator

By Light HQ • Fort Meade, MD

10d • Onsite

About The Position

The Network Operations (NetOps) System Administrator is a critical member of the team responsible for providing top-tier IT support in a multifaceted and dynamic environment. This position conducts the daily operations, performance, and availability of network infrastructure and services. The role serves as a primary point of coordination for network operations activities, ensuring the high availability, security, and performance of mission-critical systems across multiple environments. Specifically, the NetOps System Administrator monitors network performance, executes incident response and reporting, collects and analyzes platform metrics, and contributes to the development of operational policies and procedures. This is a full time position on-site in Fort Meade, MD.

Requirements

• Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree).
• DoD 8140/8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent certification within six months of hire.
• 4+ years of directly related experience supporting help desk operations.
• Two to five years of analytics tools such as Metabase and Grafana.
• Experience with VMware, Net App, and RedHat Linux (RHEL).
• Self-starter in a fast-paced environment, collaborating with engineers of varying skills and experience levels.
• Effective written and oral communication with leadership on both business and technical aspects.
• Experience supporting virtualized and cloud-hosted environments.
• Experience using ticketing and incident management platforms such as ServiceNow or Jira.

Nice To Haves

• Knowledge of, or prior experience with PCTE.
• Problem-solving skills for resolving technical issues across diverse integrated software and hardware platforms.
• Experience with database and model design and segmentation techniques.
• Proficiency in generating queries and reports, utilizing data analysis tools such as Excel, Meta Base, and SPSS.
• Strong ability to prioritize multiple tasks, projects, and demands.
• Effective communication with vendors, users, customers, and developers to comprehend needs and operational requirements changes impacting the production environment.
• Proven success in a collaborative, team-oriented environment

Responsibilities

• Ensure efficient and secure operations across all supported systems and networks.
• Perform day-to-day network performance monitoring.
• Collect & analyze metrics and trending data, develop data standards, policies, and procedures.
• Analyzes data sources, assesses validity, and provides actionable recommendations.
• Conduct incident response activities, ensuring timely triage, escalation, resolution, and documentation of network-related issues.
• Prepare and present operational briefings, status reports, and performance metrics to leadership, ensuring informed decision-making.
• Develop and manage detailed documentation to support standardized operational processes and procedures.
• Maintain awareness of system capacity, utilization trends, and potential performance bottlenecks.

Benefits

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level