Netcracker/OSS Specialist

Endava

10h•Hybrid

About The Position

We are looking for a skilled Netcracker Engineer / Analyst to support the design, configuration, analysis, and optimization of Netcracker-based solutions within a complex telecom environment. This role works closely with business, technical, and delivery teams to ensure reliable, scalable, and high-quality implementations.

Requirements

Hands-on experience with Netcracker (BSS/OSS) in a telecom environment.
Strong understanding of telecom business processes (order-to-cash, trouble-to-resolve, billing, provisioning, etc.).
Experience with configuration and customization of Netcracker modules.
Solid analytical and problem-solving skills.
Experience working with SQL and relational databases.
Familiarity with APIs (REST/SOAP), integration patterns, and data flows.
Experience working in Agile or hybrid delivery environments.
Strong communication skills and ability to work with both technical and non-technical stakeholders.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).

Responsibilities

Configure, customize, and support Netcracker applications (e.g., BSS/OSS modules such as Billing, CRM, Order Management, Inventory, or Mediation).
Analyze business and technical requirements and translate them into Netcracker configurations or solution designs.
Support end-to-end solution lifecycle: requirements, design, development, testing, deployment, and production support.
Perform data analysis, troubleshooting, and root cause analysis for system issues.
Collaborate with architects, developers, testers, and business stakeholders.
Create and maintain functional and technical documentation.
Support system integrations with external platforms using APIs, web services, and messaging frameworks.
Participate in testing activities (unit, system, UAT support) and defect resolution.
Ensure solutions align with performance, security, and scalability standards.

Benefits

Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
Hybrid work and flexible working hours, employee assistance programme
Global internal wellbeing programme, access to wellbeing apps
Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
Flexible Spending Accounts (Medical, Transit, and Dependent Care)
Employer Paid Life Insurance and AD&D Coverages
Health Savings account paired with our low-cost High Deductible Medical Plan
401(k) Safe Harbor Retirement plan with employer match with immediately vest