Netcracker Engineer/Analyst

Endava

9h

About The Position

We are looking for a skilled Netcracker Engineer / Analyst to support the design, configuration, analysis, and optimization of Netcracker-based solutions within a complex telecom environment. This role works closely with business, technical, and delivery teams to ensure reliable, scalable, and high-quality implementations.

Requirements

• Hands-on experience with Netcracker (BSS/OSS) in a telecom environment.
• Strong understanding of telecom business processes (order-to-cash, trouble-to-resolve, billing, provisioning, etc.).
• Experience with configuration and customization of Netcracker modules.
• Solid analytical and problem-solving skills.
• Experience working with SQL and relational databases.
• Familiarity with APIs (REST/SOAP), integration patterns, and data flows.
• Experience working in Agile or hybrid delivery environments.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).

Responsibilities

• Configure, customize, and support Netcracker applications (e.g., BSS/OSS modules such as Billing, CRM, Order Management, Inventory, or Mediation).
• Analyze business and technical requirements and translate them into Netcracker configurations or solution designs.
• Support end-to-end solution lifecycle: requirements, design, development, testing, deployment, and production support.
• Perform data analysis, troubleshooting, and root cause analysis for system issues.
• Collaborate with architects, developers, testers, and business stakeholders.
• Create and maintain functional and technical documentation.
• Support system integrations with external platforms using APIs, web services, and messaging frameworks.
• Participate in testing activities (unit, system, UAT support) and defect resolution.
• Ensure solutions align with performance, security, and scalability standards.

Benefits

• Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
• Hybrid work and flexible working hours, employee assistance programme
• Global internal wellbeing programme, access to wellbeing apps
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level