NET+ Operations Manager

Internet 2

6d•Remote

About The Position

The NET+ Operations Manager plays an important operational role within the NET+ Cloud Services division, ensuring that NET+'s programs, communities, and services are well supported and continuously improving. This position operates within Internet2’s NET+ program, which supports nearly 600 research and higher education institutions in managing risk and maximizing opportunities when adopting critical cloud and emerging technologies. The NET+ Operations Manager will coordinate program operations across the full NET+ service lifecycle, from subscriber-facing events and technical programs to digital knowledge assets and community intelligence. This role requires an organized, adaptable professional who can manage multiple workstreams simultaneously, communicate effectively across technical and non-technical audiences, and keep the division’s operational infrastructure running smoothly.

Requirements

Bachelor’s degree in Communications, Marketing, Business, or a related field (or equivalent combination of education and experience).
5+ years of experience in program operations, community engagement, or a related role.
Strong written communication skills with experience creating content (utilizing Google Workspace tools) for different audiences — from technical practitioners to Institutional leadership.
Experience managing web content, wikis, or knowledge libraries/databases.
Experience working with data — participation/engagement metrics, pattern recognition, and actionable insights for decision-makers.
Experience with AI tools to improve content quality and operational efficiency.
Comfortable in a remote-first, meeting-intensive environment where staying organized and responsive is part of the job.

Nice To Haves

Experience within higher education, nonprofit, or technology sectors.
Collaborative by nature and effective in cross-functional environments where you're coordinating with multiple teams to get things done.
Genuine interest in how information is organized and found
Demonstrated ability to manage multiple concurrent projects independently, including event logistics, editorial calendars, and operational documentation, without losing track of the details.
Knowledge Management and Workflow Optimization: Hands-on experience with platforms for organizing information architecture, community-facing documentation and modern productivity tools or task management software to enhance divisional efficiency.
Technical Domain Familiarity: A foundational understanding of Cloud technologies (IaaS/SaaS) to support technical program logistics and community briefings.

Responsibilities

Lead program-focused logistics activities for 20+ quarterly subscriber-only briefings—including webinars, service deep-dives, and community town halls.
Support operational coordination for technical programs and quarterly briefings, including CLASS cloud training workshops and technical deep-dive sessions, ensuring materials, logistics, and communications are in place (scheduling, platform configuration, speaker coordination, registration logistics, data collection, and post-event analysis).
Analyze engagement and participation data across programs and platforms to surface patterns, assess community health, and support data-informed decision-making.
Develop and maintain program calendars, run-of-show documentation, and operational playbooks for recurring and one-time community engagements.
Coordinate production of program collateral and support materials for in-person conferences and events, including Internet2 community convenings.
Track program participation, engagement patterns, and operational metrics to identify trends, surface opportunities for improvement, and inform future program design.
Manage and continuously improve the NET+ web presence, ensuring content is accurate, up to date, and optimized for community self-service.
Maintain and evolve the NET+ community-facing Confluence wiki, organizing the information architecture to improve navigation, usability, long-term sustainability, and value.
Own the preservation and quality of the NET+ presentation library, ensuring that decks and slide assets used across the division are stylistically consistent, content-current, and meeting-ready at all times.
Draft content across multiple platforms for the NET+ and R&E community consumption.
Collaborate with internal teams for web analytics monitoring and digital experience optimization, contributing operational insights to inform content strategy and channel improvements.
Apply AI-powered tools and emerging content technologies to improve efficiency, quality, and consistency of divisional content and knowledge assets.
Ensure that divisional activities are well-aligned with organization-wide communications, digital, and event strategies by collaborating with the central MC & DE team and NET+ program staff to identify newsworthy developments, service milestones, and community stories with broader organizational relevance.